Permanent. Full Time, 35 hours
Work from home with flexible working options
Salary: £29,041 (UK), £31,598 for those living in London and surrounding counties
Closing date for applications: Friday 16th August 2024 @ 11.59pm
Interviews will take place online via video conference W/C 19th August 2024
- This role is known internally as ‘Remote Services Support Officer’
About Us
Founded in 1997, GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
The Role
The Remote Services Team operate the National Gambling Helpline across numerous channels which provide information, advice, and support for anyone affected by problem gambling as well as referring people to free treatment across England, Scotland, and Wales. The team also oversee the delivery of EmpowerMe, GamCare’s new self-guided online support tool.
About You
The Remote Support Officer is an opportunity for someone who is super-organised and enjoys a varied workload, to help us to become more efficient, and enable us to spend more time doing what we do best, which is creating as much impact with our work as possible. They will need great communication skills as they will be working closely with several managers and will need to be able to manage a varied workload.
With demonstrable experience of managing multiple stakeholders in a dynamic organisation you will have honed your skills in operational support and administration which will have given you the tools to update spreadsheets, populate reports, collate, and report data findings to various targeted audiences.
Key Responsibilities
- Work within the team to develop and deliver effective administration systems to support the delivery GamCare’s remote support services
- Support managers with organising schedules, taking meeting minutes and booking travel and accommodation
- Demonstrate a high level of confidentiality, handling information, data, and documentation with care. Formatting a range of documents and report types in line with style guides
- Analyse, understand, and communicate information from a range of sources to identify any potential issues and implementations for the team’s administration, recommend solutions or escalating more complex issues as appropriate
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
Appointment is subject to a DBS check
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
