The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment.
This role will provide support to the team of specialist nurses and also to the patients accessing this service. The post is both patient facing and non patient facing administration , the majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers.
It will also entail organizing and assisting the clinical nursing team to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner.
Processing queries and referrals, guiding and signposting clinical queries and patient queries.
This post aims to improve efficiencies within the pathways of care for patients diagnosed with Urological Cancers.
To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
Provide information and support for people with non-complex care needs.
To engage with the community services as appropriate
Recording patient information on the Trusts Systems
Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems.
Contribute to maintaining and organising the day to day running of the Urological Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.
Why Work With Us
We are an increasing Urology Nursing team workforce offering a dynamic and developmental working environment , innovative thinking and dynamic team working, providing excellent patient care within our care setting.
- Unfortunately, this post is not eligible for sponsorship.
Detailed job description and responsibilities
Communication and working relationships
Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings
Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity
Ability to deal with complex and difficult situations and handle difficult
questions
Demonstrate an awareness of limits of practice and seek appropriate support
and guidance
Actively engage with the key voluntary sector and community stakeholder
Provide sensitive support and guidance to individuals who contact the department
Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams
Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required
Assist in the triage of incoming phone calls and drop ins. This will include consideration of caller’s information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support
Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy
Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings
Key relationships will be with:
o Patients and Carers
o Primary Care
o The local community/public
o Lead Cancer Nurse
o Cancer Services Manager
o Consultants and other medical/nursing staff
o Cancer Nurse Specialists
o The Lodge Cancer Support and Information Centre staff
o Wider Cancer Services Team
o Community teams and services
o Trust administrative staff
o Lodge volunteers
