Job Title: Enquiries Manager
Location: Muddifords Court, with weekly visits to The Kingwood Centre in Uffculme
Job Type: Full-time
Are you ready to make a difference in the lives of children and families? Join Kingwood Children as our Enquiries Manager!
We’re looking for a compassionate, detail-oriented Enquiries Manager who is dedicated to providing exceptional customer service and support. This is more than a job; it’s an opportunity to be the first connection for families embarking on their journey with us, setting a positive and welcoming tone that reflects our values of Respect, Childhood, Nurture, Quality, and Responsibility.
What You’ll Do:
As the Enquiries Manager, you will:
- Be the first point of contact for families across multiple channels including Famly, email, phone, and social media, delivering a warm, personalised experience for each enquiry.
- Guide families through the registration and admissions process, ensuring they feel supported and informed every step of the way.
- Support occupancy and KPI growth by managing incoming enquiries with efficiency, accuracy, and a proactive approach.
- Accurately track and monitor enquiries data and occupancy levels, identifying trends and opportunities to optimise our enrolment process.
- Use software tools such as Outlook, Word, Excel, and Famly to manage communications, track enquiries, generate reports, and share updates.
- Apply attention to detail in managing a high volume of enquiries and adapting to changing priorities with ease.
- Work collaboratively with the Business and Senior Team to support growth and maintain our exceptional standard of care.
- Use initiative to improve the enquiries process, contributing to our occupancy targets, reputation, and long-term relationships with families.
- Managing the funding process to ensure accurate and up to date records of our children's booking plans and invoicing.
What We’re Looking For:
- Customer service expertise: You bring a strong understanding of exceptional customer care and a warm approach, creating a positive first impression for families.
- Organisational skills: Your attention to detail and ability to juggle multiple tasks will help you manage enquiries, data, and occupancy tracking efficiently.
- Tech-savvy: Skilled in Outlook, Word, Excel, and quick to adapt to new software (training provided on specific systems).
- Independent and proactive mindset: You can take initiative, identify areas for improvement, and contribute creative ideas.
- Passion for making a difference: You have a genuine interest in helping children and families, understanding the importance of creating a welcoming and supportive first step in their journey with us.
Why Kingwood Children?
- Join a Values-Driven Team: Be part of a community that values respect, nurture, and quality, with a commitment to delivering an outstanding experience for families and children.
- Opportunity for Growth: As part of our team, you’ll have access to professional development and training to grow your skills, including qualifications that align with your career aspirations.
- Make a Real Impact: Your role is integral to helping families feel confident in choosing Kingwood Children, contributing to the growth of our community and the lives of young children.
- Supportive Environment: Work alongside a dedicated and passionate team who value collaboration and celebrate success.
If you’re a motivated, compassionate individual with a love for supporting families and a desire to make a meaningful impact, apply today to join Kingwood Children as our Enquiries Manager!
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Expected hours: 40 per week
Additional pay:
Benefits:
- Childcare
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
