Enquiries Manager

Kingwood Children • Full-time • Cullompton, England, United Kingdom • £14 / hour • 1w ago

Job Title: Enquiries Manager
Location: Muddifords Court, with weekly visits to The Kingwood Centre in Uffculme
Job Type: Full-time

Are you ready to make a difference in the lives of children and families? Join Kingwood Children as our Enquiries Manager!

We’re looking for a compassionate, detail-oriented Enquiries Manager who is dedicated to providing exceptional customer service and support. This is more than a job; it’s an opportunity to be the first connection for families embarking on their journey with us, setting a positive and welcoming tone that reflects our values of Respect, Childhood, Nurture, Quality, and Responsibility.

What You’ll Do:
As the Enquiries Manager, you will:

Be the first point of contact for families across multiple channels including Famly, email, phone, and social media, delivering a warm, personalised experience for each enquiry.
Guide families through the registration and admissions process, ensuring they feel supported and informed every step of the way.
Support occupancy and KPI growth by managing incoming enquiries with efficiency, accuracy, and a proactive approach.
Accurately track and monitor enquiries data and occupancy levels, identifying trends and opportunities to optimise our enrolment process.
Use software tools such as Outlook, Word, Excel, and Famly to manage communications, track enquiries, generate reports, and share updates.
Apply attention to detail in managing a high volume of enquiries and adapting to changing priorities with ease.
Work collaboratively with the Business and Senior Team to support growth and maintain our exceptional standard of care.
Use initiative to improve the enquiries process, contributing to our occupancy targets, reputation, and long-term relationships with families.
Managing the funding process to ensure accurate and up to date records of our children's booking plans and invoicing.

What We’re Looking For:

Customer service expertise: You bring a strong understanding of exceptional customer care and a warm approach, creating a positive first impression for families.
Organisational skills: Your attention to detail and ability to juggle multiple tasks will help you manage enquiries, data, and occupancy tracking efficiently.
Tech-savvy: Skilled in Outlook, Word, Excel, and quick to adapt to new software (training provided on specific systems).
Independent and proactive mindset: You can take initiative, identify areas for improvement, and contribute creative ideas.
Passion for making a difference: You have a genuine interest in helping children and families, understanding the importance of creating a welcoming and supportive first step in their journey with us.

Why Kingwood Children?

Join a Values-Driven Team: Be part of a community that values respect, nurture, and quality, with a commitment to delivering an outstanding experience for families and children.
Opportunity for Growth: As part of our team, you’ll have access to professional development and training to grow your skills, including qualifications that align with your career aspirations.
Make a Real Impact: Your role is integral to helping families feel confident in choosing Kingwood Children, contributing to the growth of our community and the lives of young children.
Supportive Environment: Work alongside a dedicated and passionate team who value collaboration and celebrate success.

If you’re a motivated, compassionate individual with a love for supporting families and a desire to make a meaningful impact, apply today to join Kingwood Children as our Enquiries Manager!

Job Types: Full-time, Permanent

Pay: From £14.00 per hour

Expected hours: 40 per week

Additional pay: