Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
We are looking for a skilled Learning Content Developer for a 12-month contract to join our team and contribute to the Engaging with Clients (EWC) programme, part of the Volunteering Transformation project. This role will focus on creating competency-based learning content and instructional design that supports our organization’s learning and development goals.
Key Responsibilities:
- Lead the mapping, planning, and development of EWC learning content
- Design and develop engaging, competency-driven digital learning materials
- Collaborate with Learning Project Developers and Media Developers to create interactive and visually appealing content
- Apply learning theory, research, and instructional design principles to enhance the learner experience
- Use strong copywriting and editing skills to develop clear, concise, and impactful course materials
Requirements:
- Proven experience in learning content development and instructional design
- Strong understanding of learning theory and course content development
- Excellent copywriting, editing, and research skills
- Ability to collaborate effectively with cross-functional teams
- Experience creating interactive digital content, with an eye for visual appeal
What We Offer:
This is an exciting opportunity to play a vital role in transforming how we engage and train our local office staff and volunteers. If you are passionate about creating impactful learning experiences and have a talent for developing engaging content, we’d love to hear from you.
Apply today to be part of a project that will make a real difference!
To apply:
Please submit an anonymous CV and anonymous cover letter (of no more than 2 pages) that addresses how you meet the following criteria:
- Qualifications/Certification in Instructional Design and course content development and/or significant experience working in a similar role within an L&D team
- Proven experience in using instructional design principles and adult learning theories to plan and structure a new learning product, work with SME content and manage end to end course development.
- Excellent research, writing and editing skills, including the ability to turn complex information, like legal jargon, into plain English for a wide range of audiences that aligns with the organisation's brand, tone of voice, EDI and accessibility guidelines.
- Demonstrable project management skills, with the ability to lead projects, map course content against a framework, accurately estimate timelines, and manage multiple projects at the same time and meet deadlines.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants
