LIVE IN TEAM MEMBER

YHA Okehampton Youth Hostel • Okehampton, ENG, GB • 2d ago

LIVE IN TEAM MEMBER YHA OKEHAMTON

The role of a team member is to primarily support the daily management of the hostel. You’ll cover a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA. Your day may range from working on reception, providing information on the hostel and local area, to carrying out cleaning and housekeeping duties, to working in the kitchen and serving meals.

Our family run youth hostel and activity centre on the edge of Dartmoor national park sleeps up to 125 people, creating a busy environment so this is an ideal position for an individual who enjoys working within an energetic team delivering a positive experience to all our guests

What you’ll get:

· Min wage

· Free accommodation on site (no deduction made for bills)

· The opportunity to work in an amazingly unique site

· YHA Membership

· Uniform and training provided

· Opportunity to take part in free adventure activities and bike hire on days off

What you’ll be doing:

· Kitchen: basic food prep and serving our range of meals to groups, cleaning of kitchen

· Housekeeping : preparing rooms – emptying bins, hoovering, making beds, cleaning bathrooms and straightening out the social spaces all to YHA brand standards

.Reception : checking-in and welcoming guests to the property, ensuring any customer feedback is dealt with in a professional manner and waving goodbye at the end of their stay

What we’re looking for:

· Deliver excellent customer service

· Comply with food hygiene standards

· Undertake housekeeping tasks to a high standard of cleanliness

· A ‘people person’ passionate about building rapport with new people

· An eye for detail to see what needs to be done using own initiative

· A positive attitude and willingness to learn with a degree of flexibility

· Someone who loves working in a team environment, but can also work alone

· Customer facing / Hospitality experience is great but not essential

· Catering and housekeeping experience ideal

· Proficient in basic computer skills and telephone skills

YHA is a charity. We work with 500,000 children and young people a year through stays in our 150 hostels; adventure in our activity centres and through our leading work in volunteering, traineeships, apprenticeships and youth employment. We have a thriving schools programme and work with partners to support access for those children and families who have challenging lives.

Our people share a set of values and a common purpose: to improve the health, wellbeing and life chances of all, but especially young people with challenging lives.

Our ‘HEART’ values help guide our behaviours and we want to see people who are:

HELPFUL- Hospitality experience is great but not essential, but we do want people who are proactive, flexible and willing to learn
EFFICIENT – Hardworking with an eye for detail to ensure our guests receive the best possible standards during their stay
AUTHENTIC – Straightforward, honest and passionate about building rapport with new people
RESPECTFUL- Genuinely interested in people, empathetic and professional
TEAM SPIRITED- responsible and enjoy working in a team environment, but can also work alone

Please note: In order to become an employee at YHA you must be able to produce evidence of your Right to Work in the UK and a satisfactory DBS check must be completed before a start date can be confirmed. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment and a DBS check will be carried out for all successful applicants.

Benefits: