Job Purpose
The Communications Associate will have the task of creating and delivering clear, concise, and engaging communications to our customers through different channels. Your main objective will be to guarantee that our customers receive precise and prompt information, uphold a positive customer experience, and cultivate strong connections with our brand.
Main responsibilities
As a Communications Associate within this team, your responsibilities will include:
- Creating and implementing customer communications to support company objectives and initiatives.
- Working closely with teams across the company, such as Marketing, Product, and Customer Support, to gather insights and information for customer communications.
- Crafting, editing, and proofreading materials aimed at customers, ensuring accuracy, consistency, and alignment with brand voice and style guidelines.
- Managing communication schedules and calendars to ensure timely delivery of messages and campaigns.
- Monitoring customer feedback and engagement metrics to evaluate the effectiveness of communications and identify areas for improvement.
- Keeping abreast of industry trends, best practices, and new technologies in customer communications.
- Assisting with crisis communication efforts as required, including drafting statements and responding to customer queries during critical incidents.
A degree in Business, Communications, Marketing, English, or a related field (desirable).
Previous experience in customer communications, marketing communications, or a related role (desirable).
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
INDLOW
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
