Mercedes-Benz South West is currently looking for an experienced Telephone Receptionist to join our team at our Mercedes-Benz of Exeter.
A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.
As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Our commitment to your professional growth, is underscored by comprehensive training opportunities. Fulfil a career with an industry leading brand.
About the Role
As a Telephone Receptionist at Mercedes-Benz of Exeter the successful candidate will join the Customer Support team and will play a pivotal role as the first point of contact for our general switchboard and be an ambassador of the outstanding customer experience offered by Mercedes-Benz South West.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Bonus scheme
- Car Benefit Scheme via NELS
- Scottish Widows Salary sacrifice Pension Scheme available
- Employee Assistance Programme
- Benefits Hub with 1,000s of amazing deals on all brands employees love
- Life Assurance
- Enhanced Sick pay
- Excellent training and support
- Career progression
- Aspiring Managers programme
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£25,282.40 per annum
Hours:
Monday to Friday shift pattern between the hours of 08.00 – 18.00, plus 1 in 5 weekends.
Your average weekly hours will be 42.5 hours per week
Telephone Receptionist Responsibilities:
- Rotating inbound and outbound call rota
- Monitor and record inbound call activity accurately via Host Module
- Effective outbound calling to ascertain customer experience after their service and sales visit
- Educate customer on MBUK questionnaire to support ‘recommendation’
- Qualify customer needs and personally establishes contact between customers and site/team member
- Ensures messages are communicated to the necessary department in a timely manner
- Capture customer complaints where relevant and pass to site within 24hrs of call
- Provides administrative support to all departments where appropriate or requested.
- Delivers consistently high standards of accuracy and quality in the completion of information
What's required from you?
- Customer service experience essential
- Good telephone and interpersonal skills
- Dynamic and driven self-starter
- Proven ability to work to deadline and targets
- Flexible and professional
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Job Types: Full-time, Permanent
Pay: £25,282.40 per year
Experience:
- Inbound Telephone: 2 years (preferred)
Work Location: In person