Telephone Receptionist

City West Country Ltd (Mercedes-Benz SW) • Full-time • Exeter, England, United Kingdom • £25.28k / year • 2m ago

Mercedes-Benz South West is currently looking for an experienced Telephone Receptionist to join our team at our Mercedes-Benz of Exeter.

A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Our commitment to your professional growth, is underscored by comprehensive training opportunities. Fulfil a career with an industry leading brand.

About the Role
As a Telephone Receptionist at Mercedes-Benz of Exeter the successful candidate will join the Customer Support team and will play a pivotal role as the first point of contact for our general switchboard and be an ambassador of the outstanding customer experience offered by Mercedes-Benz South West.

What can we offer you?

25 Days holiday (plus bank holidays)
Bonus scheme
Car Benefit Scheme via NELS
Scottish Widows Salary sacrifice Pension Scheme available
Employee Assistance Programme
Benefits Hub with 1,000s of amazing deals on all brands employees love
Life Assurance
Enhanced Sick pay
Excellent training and support
Career progression
Aspiring Managers programme
Cycle to work scheme
Eye care vouchers
Long Service awards

Salary:

£25,282.40 per annum

Hours:

Monday to Friday shift pattern between the hours of 08.00 – 18.00, plus 1 in 5 weekends.
Your average weekly hours will be 42.5 hours per week

Telephone Receptionist Responsibilities:

Rotating inbound and outbound call rota
Monitor and record inbound call activity accurately via Host Module
Effective outbound calling to ascertain customer experience after their service and sales visit
Educate customer on MBUK questionnaire to support ‘recommendation’
Qualify customer needs and personally establishes contact between customers and site/team member
Ensures messages are communicated to the necessary department in a timely manner
Capture customer complaints where relevant and pass to site within 24hrs of call
Provides administrative support to all departments where appropriate or requested.
Delivers consistently high standards of accuracy and quality in the completion of information

What's required from you?

Customer service experience essential
Good telephone and interpersonal skills
Dynamic and driven self-starter
Proven ability to work to deadline and targets
Flexible and professional

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Job Types: Full-time, Permanent

Pay: £25,282.40 per year

Experience: