We are recruiting for the role of Caseworker in our Complaints and Correspondence team covering work across the organisation.
This role is part of a team that works flexibly and remotely, your location doesn’t always have to be a critical consideration. However, there may be travel to our offices in Central London and Coventry for training and development meetings occasionally.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
Let us tell you a bit more about the role…
Cafcass provides an independent voice for children in the family courts. Children, and the people who matter most to them, are at the centre of our work. By joining our new Complaints and Correspondence team as a Caseworker you will undertake a variety of work from supporting families through their complaint or correspondence journey to promoting improved engagement across a mixed portfolio of stakeholders: Ombudsman, MPs or our colleagues in other government functions to name a few.
Some of your tasks will include taking ownership and responsibility for your own case load whilst interacting with families or their representatives. You’ll also work with a range of colleagues across Cafcass, identifying appropriate subject matter and looking up information to reflect Cafcass’ key messages and policy positions
If you consider yourself a problem solver, if you’re curious and want to get to the bottom of things, this role will provide engagement and reward.
… and what we’re looking for.
Drawing on your expertise in a customer focused environment you will:
- Be able to manage your caseload and take ownership of the end-to-end journey for each complaint or piece of correspondence, with support from your colleagues.
- Adapt your approach to suit the family member, colleague or stakeholder you are working with, in a professional and compassionate manner.
- Sensitively and compassionately communicate via email and phone to obtain relevant information to support the resolution of complaints and other correspondence.
You can find out more about the above - and much more - before you apply and we also recommend you read the job description.
Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses/update your CV, just make sure you come back before the closing date to submit.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date:
25th August 2024
Initial interview
4th - 6th September 2024
Final/Assessment Interview:
17th - 19th September 2024
We understand you may benefit from finding out more to help you decide to apply. There is a lot of information available at Cafcass Careers but if there is something else you need to find out more about, you can either contact fleur.gardner@cafcass.gov.uk from our HR Resourcing team if your query is to do with the recruitment process or is HR-related, or guy.cowmeadow@cafcass.gov.uk / issy.atkinson@cafcass.gov.ukif your questions relate more to the role, providing your contact information and best times / methods to get hold of you.
Please note: Guy is on annul leave until 20th August and will not be able to respond until his return. Issy works Monday to Wednesday.
Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
We look forward to hearing from you.
