Description

Reports to: Customer Experience Manager

Location: Newton Abbot, Devon

Salary: £30,000 per annum + benefits

The Company:

Established in 1984, AUK Group is a long-established, family-run company operating three distinct brands – AUK Hygiene, Modu Hygiene and SWS Hardware.

AUK Hygiene is a leading UK manufacturer and supplier of cleaning chemicals and hygiene products serving the commercial cleaning, public, education and leisure sectors.

Modu Hygiene creates and distributes custom-branded hand care dispensing solutions for wholesale purposes.

SWS Hardware provides bespoke and high-quality hardware solutions for premium interiors to the construction industry.

The Role:

We are seeking a proactive and efficient Stock Control and Order Processing Specialist to join our dynamic team. Working closely with the Customer Experience Manager, you will play a key role in ensuring the smooth and timely delivery of customer orders. With a strong focus on customer satisfaction, you will keep customers informed about their order status, promptly addressing any enquiries to enhance their experience.

In this results-driven role, you will actively chase suppliers and production teams to resolve delays, ensuring on-time delivery and operational efficiency. Your strong communication, organisational and problem-solving skills will be essential in maintaining high standards of service and supporting AUK’s continued growth.

Responsibilities:

Identify potential delays in the order process early and take action to prevent disruptions.
Proactively keep customers informed about their orders and respond to enquiries promptly.
Track and manage orders to ensure deadlines are met.
Work with suppliers, logistics providers and internal teams to confirm and expedite shipments.
Resolve supplier delays and production issues to keep orders on track.
Maintain accurate records of order progress and delivery schedules.

The Person:

The successful candidate will have proven experience managing the end-to-end order fulfillment process, from supplier coordination to final delivery, ensuring customers are informed at every stage. Strong organisational skills are essential, with the ability to monitor orders and proactively resolve potential delays. You will have experience working closely with suppliers and logistics providers as well as internal teams to prioritise tasks and maintain a smooth workflow.

Exceptional communication and customer service skills are key, enabling you to provide timely and accurate updates whilst addressing any issues before they impact the customer experience. A problem-solver by nature, you will be confident in handling supplier-related challenges and expediting shipments. Attention to detail and the ability to manage multiple orders simultaneously are crucial, along with maintaining accurate records of order progress and delivery schedules.

Experience in a similar industry, such as wholesale, distribution, procurement, or manufacturing, would be beneficial.

The Rewards:

In return, we offer a competitive salary package of £30,000 per annum, pension scheme, 25 days’ holiday per year plus bank holidays, staff discounts, access to profit share scheme, and the opportunity to be part of a friendly and expanding business.

If you feel you have the skills, knowledge, and experience, and want to be part of an ambitious and growing organisation, please apply today.

Closing date for applications will be Wednesday 26th March.

No agencies please.

If this role interests you, we’d recommend applying as soon as possible. This role is usually very popular, and we may have to close the role early if we receive a high number of applications to ensure we can still offer the best candidate experience.

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AUK Hygiene jobs

Stock Control and Order Processing Specialist