At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you an experienced and driven leader wanting to work for a FTSE250 company?
Are you looking for an opportunity to drive innovation and sustainable improvements to ways of working in our dynamic Water Services Directorate?
We currently have an opportunity for an experienced and driven Head Of Customer and Resource Hub to join our Water Services Directorate in Exeter. You will receive a competitive salary plus a generous car allowance and excellent benefits package.
About the role:
In this new role- you will be responsible for leading and managing the centralised hub that serves as the operational backbone for customer support, resource allocation and service delivery. Ensuring collaboration between customer-facing teams, operations and maintenance resource planning and scheduling functions will enhance service quality, operational efficiency and drive customer satisfaction. You will spearhead initiatives, foster innovation and ensure the Hub aligns with organisational goals and customer expectations.
The Customer and Resource Hub will enable our operational teams to work efficiently and deliver for our customers by ensuring that work is planned and scheduled in line with standards set by the operational teams. Putting the customer journey at the heart of all planned works.
Closing Date: Wednesday 27th March, 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.