Receptionist

Job Description

Receptionist at Bovey Castle Hotel

An opportunity has arisen for a Receptionist to join our award-winning, 5AA Resort, Bovey Castle in North Bovey, Devon.

What you’ll be doing?

As Receptionist, you will have a key position in the arrival experience and stay of our guests, with the ability to shape their first and last impressions, from your initial warm greeting assisting check-in, through to ensuring they leave happy and content at check-out.

You will provide an inspirational service, ensuring total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

You will answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally. Liaising with all departments as and when required to ensure efficiency throughout the hotel.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.

You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.

A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.

What’s in it for you?

Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.

If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.

Perks of Eden:

·31 days annual leave entitlement, rising to 33 days with service;

·Stay & Dine – £50 BB per room 50% off food & 25% off drinks

·Spa & Shop – Discounted products and treatments;

·Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more;

·Use of our gym facilities;

·Service charge/gratuities;

·Recommend a friend and get £250;

·EHC recognition scheme with the opportunity to earn £50 rewards;

·Employee of the Quarter £75 EHC Voucher reward

What makes Bovey great? - Our Awards!

•Award Winning 5AA Red Star Hotel

•3 AA rosettes Great Western Restaurant

•1 AA rosette Smith’s Brasserie

•Gold Award - Hotel of the Year, South West Tourism Excellence Awards 2018/19

•Bronze Award - Restaurant of the Year, South West Tourism Excellence Awards 2018/19

•Gold Award - Large Hotel of the Year, Visit Devon Tourism Awards 2018/19

•Gold Award - Spa, Pampering & Wellbeing Experience of the Year, Visit Devon Tourism Awards 2018/19

•Silver Award, Restaurant of the Year, Visit Devon Tourism Awards 2018/19

•Bronze Award - Dog Friendly Business of the Year, Visit Devon Tourism Awards 2018/19

•Large Hotel of the Year - English Riviera & South Devon Tourism & Hospitality Awards 2018/19

•Fine Dining Experience - English Riviera & South Devon Tourism & Hospitality Awards 2018/19

•Spa & Wellbeing - English Riviera & South Devon Tourism & Hospitality Awards 2018/19

•Best Hotel in the West Country – Best Loved Hotels Awards 2018/19

•Caterer People Awards 2019 - Emerging Talent Initiative for Elan Spa Academy

This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection.

All applicants must be eligible to live and work in the UK.