Accommodation Specialist

Department: Operations
Reporting to: Operations Supervisor
Core Hours: Monday-Friday 8.45am – 5.30pm
Location: Based at our Exeter HQ

Do you have a background in sales, travel or hospitality? What about an interest in exploring the serviced accommodation industry as a future career path? Maybe you’re eager to work in an environment where your free time is as valued as your work hours, and a culture with a benefits list to shout about?

Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, we’re on an exciting journey. Are you ready to join us?

About Us

Our success lies in our people-centric approach, it’s what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isn’t just our clientele who get this top-quality treatment, it’s our own people too.

Recognising and nurturing talent is a fundamental part of Situ culture, and we always reward hard work. 2023 alone saw 19 internal promotions within our company, and our dedication and investment in our teams is what makes us a renowned globally great employer. It’s also how we earned a Best Place to Work award last year!

We’re people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space.

In a nutshell… We’re on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal.

But enough about us, it’s you we’re eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)!

Job purpose

As Accommodation Specialist you’ll be part of the busy Sales Team. You’ll be responsible for supporting the Account Managers and Senior Account Managers within Situ, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion. Speaking to our extensive supply chain, you’ll find the best rates and availability in line with customer requirements, make bookings, and ensure a smooth stay for your guest, whatever their needs are, and in line with clear targets. Relationships with stakeholders and an expectation to travel to client meetings and events are key to the role.

Key responsibilities and duties

• Exceptional management of enquiries and bookings
• Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc)
• Meet or exceed individual, team and company-wide KPIs and revenue targets
• Follow and support company policies and procedures
• This list is not exhaustive but covers most of what is expected. You'll be required to perform different tasks as needed, in line with Situ's overall business strategy.

What a Situ person looks like

• Highly motivated with a positive ‘can do’ attitude
• Exceptional attention to detail
• Upholding of company values
• Provide outstanding customer service
• Adaptable to the needs of the business
• Continually seeks personal and professional development
• Excellent time management and organisational skills
• Exceptional communication skills, both verbally and written
• Commercially astute
• Confident with IT to include Microsoft Office products and CRMs

Benefits of working at Situ

• 27 days of holiday per year (including two rest days) plus bank holidays.
• Workplace pension - employer contribution increasing with length of service
• Subscription to online benefits and discount package
  
• Private health insurance
• 24-hour access to GP
  
• Employee assistance programme
  
• Additional day off for your birthday
  
• Length of service sabbaticals
  
• Electric car, cycle and tech salary sacrifice schemes
  
• Quarterly reward experiences
  
• Opportunities to travel.