An exciting opportunity has arisen due to growth for a Single Point of Contact (SPOC) Advisor covering Devon (bar Plymouth and Torbay).
About the role…
As a SPOC advisor you will provide an efficient and effective response to all who contact your service including professionals, service users, family members or carers.
You will act, in many cases, as the first point of contact for people looking for support, as such you will need good communication skills and an empathic nature.
You will be required to take undertake initial-assessments of those contacting and be able to give basic harm reduction advice to service users.
This is a great opportunity for someone who is looking to gain experience in the Drug and Alcohol Treatment sector as full support and training will be given.
As the post is based across Devon (bar Plymouth and Torbay), you can be based at a hub of your choice. There will, potentially, also be an element of home working, if this is required.
About you…
You will have a passion for making a difference and fair chances for all should be at the core of everything you do.
The successful candidate:
- Confident speaking on the telephone and in person to service users.
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Be understanding and empathetic in nature
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Experience with general administration duties
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Experience working in a customer service/facing role would be beneficial
We do advise applicants that the nature of this role involves speaking and giving advice to service users, information disclosed may be triggering to some.
To view the full job description and person specification for this role, please
click here.
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‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band alongside our excellent benefits’
What can Humankind offer you…
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Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
%
Enhanced employer contribution to your workplace pension
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Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family friendly policies
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Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Humankind Support Networks
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at
people.recruitment@humankindcharity.org.uk
