Vacancy No

VN4356

Employment Type

Permanent

Hours Per Week

37.00

Work Pattern

Monday to Friday

Location

Magdalene House

Location Region

South West

Location City

Exeter

Location Postal Code

EX1 2NJ

Interview Date

Job Details

An exciting opportunity has arisen due to growth for a Single Point of Contact (SPOC) Advisor covering Devon (bar Plymouth and Torbay).

About the role…
As a SPOC advisor you will provide an efficient and effective response to all who contact your service including professionals, service users, family members or carers.

You will act, in many cases, as the first point of contact for people looking for support, as such you will need good communication skills and an empathic nature.
You will be required to take undertake initial-assessments of those contacting and be able to give basic harm reduction advice to service users.

This is a great opportunity for someone who is looking to gain experience in the Drug and Alcohol Treatment sector as full support and training will be given.

As the post is based across Devon (bar Plymouth and Torbay), you can be based at a hub of your choice. There will, potentially, also be an element of home working, if this is required.

About you…
You will have a passion for making a difference and fair chances for all should be at the core of everything you do.

The successful candidate:

Confident speaking on the telephone and in person to service users.
Be understanding and empathetic in nature
Experience with general administration duties
Experience working in a customer service/facing role would be beneficial

We do advise applicants that the nature of this role involves speaking and giving advice to service users, information disclosed may be triggering to some.
To view the full job description and person specification for this role, please click here.

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band alongside our excellent benefits’

What can Humankind offer you…

️

Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)

Annual leave purchase scheme

Enhanced occupational sick pay

Enhanced employer contribution to your workplace pension

Death in service benefit

Free Will writing

Eyecare vouchers

️

Blue light card discount

Fantastic learning and development opportunities, including free training courses

Work-life balance- flexible working and family friendly policies

️

Happy, Healthy You! – our wellbeing offers for our workforce

Employee Assist Programme and Humankind Support Networks

Humankind is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@humankindcharity.org.uk

Salary Period

Per Annum

Vacancy Salary Range

£23,088 - £26,440

DBS Requirement

Enhanced

Does role require Police/Prison vetting?

Not Applicable

Driving licence required for role?

Applications Close Date

09 Dec 2024

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