About The Role
Are you an experienced Coordinator looking for a role where you can make a real difference in people's lives? LiveWest, a forward thinking housing association, is seeking a proactive and dedicated individual to join our Inhouse Maintenance Service (IMS) central support hub, where you will be supporting our Minor Projects team, including Minor Works and Roofing team. If you thrive in a dynamic environment and enjoy contributing to meaningful work, we want to hear from you!
As a Coordinator, you will play a pivotal role in the scheduling and managing of operatives diaries. You will liaise with our Property Team Managers, our IMS team, and suppliers to support customer and business requests, ensuring we meet our agreed timeframes.
Key Responsibilities:
- Planning responsive and planned works within our scheduling system to optimise resources and meet targets.
- Communicating with customers about appointment schedules and durations.
- Monitoring progress and collaborating with operatives to ensure timely delivery.
- Liaising with colleagues across the business, contractors and suppliers to ensure smooth operations.
- Maintaining productivity reports and providing administrative support to our teams.
Why Join LiveWest?
At LiveWest, we're dedicated to delivering exceptional services that improves lives. We foster a supportive and inclusive workplace, offering opportunities to grow and innovate.
This is a full time, permanent basis and you can be based in our Tolvaddon or Exeter office (to be agreed). A hybrid working style is an option with 2 - 3 days in the office, dependent on business need.
For further information about the role, you can visit our website to view our candidate information pack.
About The Candidate
To be successful in your application for this role, you will meet the essential skills, knowledge and experience required for a Level 1 - Team Member role (please see our candidate information pack), along with the below role specific requirements:-
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Proficient IT skills.
- Previous experience in an administrative/coordination role.
- Proficiency in data interpretation and analysis to support decision making.
- Experience with scheduling tools and resource planning software, such as DRS and MS Outlook. (D)
- Familiarity with bespoke databases such as CX and Keystone. (D)
- The ability to diagnose responsive and minor repairs.
- A flexible and adaptable approach to work, especially under pressure.
- Strong initiative and a commitment to keeping the customer at the heart of all activities.
If you're passionate about creating positive change, and meet the criteria above, this is your opportunity to thrive within a team that values collaboration and excellence.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
