About The Role
Are you passionate about ensuring the safety and satisfaction of customers? Join our team and make a real difference in our community.
We're looking for a dedicated and proactive Customer Liaison Officer to act as the vital link between our customers and the Building Safety team. In this role, you'll ensure customers feel safe and informed about building safety matters, whilst delivering a customer-first approach.
Working closely with our Building Safety team, you'll play a key role in coordinating building and fire safety programmes, and maintaining high standards of customer engagement.
Key Responsibilities:
- Build trust and maintain open communication with customers in Higher Risk Buildings through regular site visits (2 - 3 days per week) and engagement events.
- Keep customers informed about planned works, ensuring they feel supported and guided throughout the process.
- Act as as liaison between customers, contractors and the Building Safety team, to ensure smooth project delivery.
- Support the Building Safety team with administrative tasks, such as minute-taking, raising purchase orders, and managing data.
- Ensure commitments in the High Risk Building Resident Engagement Strategy are upheld, regularly reviews, and improved based on measurable outcomes.
- Resolve complaints and dissatisfaction promptly, maintaining clear communication with all stakeholders.
Why Join Us?
At LiveWest, we are committed to creating safe and thriving communities. You'll have the chance to work in a supportive team environment, contribute to innovative safety initiatives, and grow your career in a sector that truly matters.
We have one opportunity available - you can be based from our Exeter or Weston-super-Mare office.
This role is being offered on a full time, permanent basis. Hybrid working is available, with the expectation that you will be out in our communities 2 - 3 days per week. Interviews for this opportunity will be in-person and held on 11 and 12 December 2024.
For further information about this opportunity, please visit our website to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
About The Candidate
To be successful in your application for the role of Customer Liaison Officer - Building Safety, you will meet the essential skills and experience for a Level 1 role (please see our candidate information pack) and the following role specific experience:
- Experience in a housing association and/or relevant experience of working in the Building Safety sector.
- Excellent communication skills, that generate confidence and respect with a wide variety of audiences.
- A proven track record in customer service or advocacy.
- Strong organisational skills, capable of managing workloads and competing priorities.
- Experience coordinating administrative tasks, and liaising with various stakeholders.
- Good knowledge of health and safety, building and fire safety legislation (D)
- A full, valid UK driving licence and access to a suitable vehicle.
If you thrive in a customer-focused environment, have excellent communication skills and the ability to work flexibly in a dynamic setting, this is the role for you.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
