Job Role: Key Account Manager
Location: Exeter
Salary: £32k - £35k p.a DOE
To support a period of sustained growth, we are on the immediate look-out for a dynamic Key Account Manager.
This involves building first class relationships with key stakeholders and purchasing teams to establish what they need to buy across a broad range of product categories - from engineering and technical, to consumables and hotel - and sourcing the best suppliers and products to meet their needs.
Rather than maverick and tail-end spend, we wish to achieve sustainable, exponential growth from all our key accounts.
Purpose of the role
- Manage a portfolio of key customers
- Work with our buying team and our international supply chain to ensure orders arrive on time and are shipped within deadlines.
- Building lasting relationships with clients via telephone, email and face to face.
- To develop your existing portfolio, on-boarding new departments and maximising their spend.
- To proactively reach out to inactive customers and onboard new business.
This role is vital to our business as it helps us to keep our most important customers happy and generates more opportunities for us to leverage more business from them.
As our key account manager, you'll play a critical role in client retention and revenue growth.
The position involves:
- Working with your named accounts to identify their most significant challenges and opportunities.
- Using both traditional and creative techniques to develop relationships with customer stakeholders (including attending events and trade shows, networking both face to face and via social media, getting warm introductions, etc.).
- Keeping track of your accounts' satisfaction and reporting on their status to the organisation.
- Serving as the internal representative for your accounts.
To perform in this role, you'll need a combination of these skills and qualifications:
- Collaborative, fast-moving, and comfortable with change.
- Excited to go above and beyond to meet customer needs.
- Ability to assess account needs and identify gaps.
- B2B Sales/Account Management experience (bonus points if you have led a cross-functional team).
- Excellent verbal and written communication skills.
- Keen negotiator.
- Able to build rapport and establish credibility with account stakeholders.
- Basic management and financial knowledge.
- Know your way around a KPI dashboard.
- IT literate with experience of Outlook, Word and Excel and the ability to learn new systems.
- Thirst for knowledge of market trends/intel.
Wage, Working Hours & Benefits
- Salary £32k - £35k p.a depending on experience.
- Generous commission scheme & incentives..
- Based in Exeter
- 25 days' holiday, plus Bank Holidays and your birthday off. Option to buy and sell an extra 5 days of holiday each year.
- Referral bonus scheme for friends.
- Cycle to work scheme.
Please get in touch for more information on this fantastic sales opportunity!
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
