Customer Support Partner

John Lewis & Partners • Exeter, ENG, GB • 1w ago

Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

You will need to be friendly, welcoming, self-motivated and be able to serve our customers calmly and professionally. This role is process-driven and you will be required to use a wide range of systems, and have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, ranging from supporting with Partnership Credit Card, serving in our Bureau de Change to dealing with lost property and a wide range of other Customer queries.

This role is key in supporting the wider shop, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events.

Job Requirements:
You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:

Please be aware that due to the nature and activities of this role, all successful candidates will have a 5 year reference check, 5 year financial probity and a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
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