Full Time 37 hours per week
We are seeking to recruit dynamic and self-motivated individuals, with excellent communication skills, to work in Client Financial Services as Income & Assessment Officers, within the Financial Assessment Team.
Client Financial Services sits within Finance & Public Value Directorate, supporting Adult Social Care. The service provides Financial Assessment, Income Collection, Debt Management and Strategy and Engagement functions to Devon County Council, providing benefit awareness support to clients and generating income from chargeable social care totalling £60+ million.
The Income and Assessment Officer role sits within either of the two areas below, we currently have vacancies within the Financial Assessment Team:
Financial Assessment Team: responsible for carrying out Financial Assessment and Benefit Entitlement activity for clients of the Adult Social Care Directorate (including Mental Health Services) in accordance with both national legislation and local government charging policies.
Income & Debt Management Team: responsible for ensuring that charges due in respect of social care and support contributions are paid, providing a variety of payment and debt resolution options, and ensuring high value debts are secured.
Postholders will be required to make direct contact with clients and/or their representatives, giving clear information, advice and guidance including signposting to relevant agencies where appropriate. Client contact will usually be made using Microsoft TEAMS appointments or via the telephone in the first instance, so applicants should have excellent communication skills and be numerate, literate and attentive to detail.
We offer 26 days holiday (inclusive of two extra statutory days and a technology day), flexible hours and hybrid working (a balance of home & office working in a friendly environment) and opportunities to develop career paths including training and development. We also offer a generous defined benefit pension.
This is a customer focused role and applicants should be committed to providing excellent service to the people of Devon.
This is an exciting time to join Client Financial Services as we invest in the service to implement new ways of working, including digital technologies to meet the increasing and changing demands.
For an informal discussion regarding the post please contact Judy Warwick or Samantha Butler on 01392 383000.
Please be aware that interviews will be conducted remotely using teleconferencing facilities (Microsoft TEAMS).
Interview Date: week commencing 16/12/2024
Please click Apply Now to see further information.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- This role requires a DBS disclosure.
Job Types: Full-time, Permanent
Pay: £29,572.00-£32,654.00 per year
Work Location: In person
Reference ID: REQ007084
