What's involved with this role:

Temporary Business Support Officer/ Admin - Localities Team

Reference no: S Hams 5257095

Pay Rate: £12.59 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 3 months

City: TOTNES

This role is predominantly working from home, with the occasional need to travel to Totnes or Tavistock.

The Business Support Officer is a vital part of the localities team. They are the link between the services and customers we support, and the wider Community Services team. They work closely with the senior localities team to develop and manage recording and reporting processes, allocate ad hoc work requests; liaise with customers; generate reports; answer queries; manage the inbox and Liberty processes. While managing these processes they will be looking for ways to streamline the ways of working and make efficiencies. This role requires organisation, enthusiasm and dedication to take responsibility for a demanding and critical function.

Key responsibilities:

Managing and responding to incoming work requests from the public and allocate to the Localities team
Act as part of a support network for mobile based lone workers in Community services team
Provide timely and friendly responses to enquiries across a variety of communication channels
Act as an ambassador of the Council and provide excellent customer service
Form an excellent working relationship with colleagues to help deliver shared priorities
Support all environmental enforcement processes by sending communications to residents, liaising with other departments, tracking cases, and providing reports.
Escalate issues or areas for concern to the Senior Localities team
Provide administrative support for service projects as required
Prioritise tasks effectively and manage workload, providing timely updates and monthly reports
Produce minutes at team meetings and distribute actions
Share important team messages and provide administrative support for special events and emergencies

Qualifications:

Good standard of general education including GCSE at grade C/level 4 or above or equivalent in English and Maths.
Good standard of IT literacy, specifically with MS Excel and Word.

Knowledge:

A thorough knowledge of that area of law, good advocacy skills and considerable experience in case management is essential along with demonstrable experience of working in a particular field

Experience:

Previous experience in a business support/administration role.

Skills & Abilities:

Excellent written and verbal skills.
Excellent customer service skills.
Able to work as part of a team and under own initiative.
Able to perform effectively under pressure consistently.
Proficient in use of IT, particularly MS excel and word.
Well organised and methodical.
Excellent attention to detail and accuracy.
Solution focused with a flexible working approach.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
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Job Ref: S Hams 5257095

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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