Job Role: Relief Estates Operative (Ref 2758)
Location: Torquay, Devon
Salary: £11.54 per hour plus benefits.
Hours: Flexible hours - 12 hour shifts - days and nights
Main Responsibilities
- Provide a high standard of service to the site and our customers.
- Handle all external and internal calls to the porter’s desk in the correct manner.
- Maintain a diary and log all events as directed by the Estate Manager
- Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
- Ensure completion of all health & safety, resident checks and routine duties as per the check sheets.
- Comply with H&S procedures, potential issues identified / reported.
- To carry out deep cleaning as and when requested.
- Report any maintenance issues that may arise to the Estate manager and remedy them upon instruction.
- To deliver a high standard of service when serving in the Country Club, Bistro & lounge. Liaise with Residents & Guests on Events & Club Activities.
- Interact and assist with residents and visitors in a professional and friendly manner and relay information to the Estate Manager
- Carry out weekly fire alarm tests
- To follow COSHH regulations when using chemicals, record all stock, and report to the Estate Manager stock levels & requirements.
Skills & Experience
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, warm and friendly and able to make customers feel valued
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- Organisation - organised, methodical and able to prioritise tasks effectively
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
