Position: IT Support
Location: Royal Devon NHS Hospital, Wonford, EX2 5DW.
Pay Rate: £12.88 per hour + holiday pay = £14.69 per hour | £16.80/Hr. night pay rate.
Shifts:
- 4 Days On, 4 Days Off (Day Shift) for 1 month
- 4 Nights On, 4 Nights Off (Night Shift) for 1 month
- This cycle will repeat for 3-6 months, fair possibility of it becoming a day time role after 6 months of service.
Contract Duration: Ongoing position, with potential shift changes after 3-6 months.
Role Overview:
We are looking for an enthusiastic individual eager to develop their IT career in a dynamic and fast-paced healthcare environment. As an IT Support professional, you will play a crucial role in supporting the hospital’s IT services. Your primary responsibilities will include answering calls and resolving IT-related issues when possible, or escalating to 2nd line support if necessary.
Key Responsibilities:
- Answer incoming calls to the IT helpdesk and troubleshoot issues.
- Provide first-line support for IT queries, or escalate more complex problems to 2nd line support.
- Maintain accurate records of all reported incidents and service requests.
- Deliver excellent customer service to all hospital staff and stakeholders.
What We’re Looking For:
- Ideally some previous experience in a Service Desk, IT Support, Telephony, or similar customer support role.
- A genuine interest in IT and the desire to expand your knowledge and skills.
- Ability to work in a shift pattern (4 days on, 4 days off) including nights.
- A good communicator with excellent problem-solving skills.
- Someone who lives within easy commuting distance of Royal Devon NHS Hospital, Wonford.
What We Offer:
- Competitive pay with holiday pay included.
- A structured shift pattern for work-life balance.
- Ongoing training and development in IT support.
- The opportunity to transition to day shifts after 3-6 months.
If you're keen to grow your IT career and want to be part of an essential support team at Royal Devon NHS Hospital, we'd love to hear from you!
Qualifications:
IT BTEC (or IT A level) or a BA or BSc in IT (or related).
Job Types: Full-time, Fixed term contract
Contract length: 3 months
Pay: £12.88-£14.69 per hour
Expected hours: 37.5 per week
Schedule:
Application question(s):
Work Location: In person
Reference ID: 77921
