Junior IT Support

NHS Professionals • Full-time • Exeter, England, United Kingdom • £12 - £14 / hour • 3w ago

Position: IT Support
Location: Royal Devon NHS Hospital, Wonford, EX2 5DW.
Pay Rate: £12.88 per hour + holiday pay = £14.69 per hour | £16.80/Hr. night pay rate.
Shifts:

4 Days On, 4 Days Off (Day Shift) for 1 month
4 Nights On, 4 Nights Off (Night Shift) for 1 month
This cycle will repeat for 3-6 months, fair possibility of it becoming a day time role after 6 months of service.

Contract Duration: Ongoing position, with potential shift changes after 3-6 months.

Role Overview:
We are looking for an enthusiastic individual eager to develop their IT career in a dynamic and fast-paced healthcare environment. As an IT Support professional, you will play a crucial role in supporting the hospital’s IT services. Your primary responsibilities will include answering calls and resolving IT-related issues when possible, or escalating to 2nd line support if necessary.

Key Responsibilities:

Answer incoming calls to the IT helpdesk and troubleshoot issues.
Provide first-line support for IT queries, or escalate more complex problems to 2nd line support.
Maintain accurate records of all reported incidents and service requests.
Deliver excellent customer service to all hospital staff and stakeholders.

What We’re Looking For:

Ideally some previous experience in a Service Desk, IT Support, Telephony, or similar customer support role.
A genuine interest in IT and the desire to expand your knowledge and skills.
Ability to work in a shift pattern (4 days on, 4 days off) including nights.
A good communicator with excellent problem-solving skills.
Someone who lives within easy commuting distance of Royal Devon NHS Hospital, Wonford.

What We Offer: