Fleet Account Manager

Lightfoot Ltd. • Exeter, England, United Kingdom • £34k / year • 1m ago

About Us

We are Lightfoot, a high-growth technology company based just outside Exeter that is focused on making a difference worldwide, one driver at a time. We help businesses and private motorists improve efficiency and safety.

Our technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicles on-board computer and uses all the live data it produces to analyse how efficiently you are driving. Its similar to how performance is analysed in Formula 1. Lightfoot turns that data into simple feedback for you the driver so you know when youre pushing your vehicle too far and can bring it back to maximum efficiency. Beyond the vehicle, our proprietary gamification platform engages users via our app, giving our driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. Our solutions are highly differentiated from the competition which has helped us secure circa 300 of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media to name a few.

More recently, weve started leveraging our gamification IP to expand our product offering to beyond drivers. With our new app-only solution we can now incentivise and reward all sorts of measurable behaviours for our customers, from physical activity to online order picking. Weve now given away nearly £1m is prize money incentivising and rewarding desirable behaviours and are excited about the value this can bring to our customer and to our growth prospects.

Were a fun-loving bunch who are growing at an astonishing rate. Weve moved into a brand-new, state-of-the-art office near Exeter in the beautiful Southwest (which was voted Exeters Best Workspace). We are excited to keep growing the Lightfoot family with like-minded, passionate individuals who share our values.

We care deeply.
We are innovative.
We deliver excellence.
We are customer first.
We are friendly and celebrate individuality.

About the role

Account Managers are responsible for maintaining long term, trusting relationships with our customers.

The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities.

Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.

Key duties and responsibilities

Implement, manage and develop positive working relationships with multiple customer accounts
Assist customers in making best use of Lightfoot including organising training for managers, drivers and other staff
Generate sales and revenue among customer accounts identify opportunities for growth and upsell of additional Lightfoot products
Manage customer renewal process to achieve set customer renewal KPIs
Work with the Product Teams to deliver and ensure customer expectations are aligned with the specification for each product.
Work as part of a team to develop and implement marketing, support and engagement strategies
Record, update and maintain customer data and customer interaction on the CRM system
Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers
Reviewing and responding to customer queries
Attend and schedule customer visits, presentations, and site training
Compliance and assistance with the requirements of 9001& 27001

Key skills, experience and qualifications

Experience of running B2B accounts is essential
Outstanding customer relations skills are essential
Ability to multi-task across and meet deadlines is essential
Exceptional oral and written communication skills is essential
First-class problem-solving & analytical skills is essential
Working knowledge of Microsoft packages is essential
Experience in the transport services sector is desirable

Benefits

Annual bonus scheme
AM commission scheme
24 days of annual leave (plus bank holidays)
End-of-year company closure from 25 Dec to 01 Jan incl (-3 days of annual leave allowance)
1 day of birthday leave an additional day off to celebrate!
1 day to volunteer an additional day to give back
Holiday buy-back scheme the opportunity to buy up to an extra week of leave p/annum
Company sick pay
Enhanced maternity and paternity leave
Bravo benefits including:
Simplyhealth Optimise health plan
Simplyhealth Denplan dental plan
Group life insurance (death-in-service) (available post-probation)
Company pension (available post-probation)
Long service awards vouchers & extra annual leave
Refer-A-Friend scheme (£1,000 for successful referrals)
Casual dress
Company social events and activities
On-site parking
A personal Lightfoot device (available post-probation)
Hybrid working | Office in Exeter