Summary
- PERMANENT ROLE
- PAY - £12.63 per hour
- 12 HOURS PER WEEK MINIMUM
- NEAR CITY CENTRE
- ESTABLISHED GROWING BUSINESS
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Job details
We pride ourselves on our outstanding service levels and our friendly team at the Bendene Town House which is situated in a beautiful Grade II listed building. We have an exceptional role for a Night Receptionist and Porter at our hotel. If you are great with people, have strong communication and customer service skills, and maintain high standards in all that you do then read on .......
Skills and Experience
· Previous reception or hotel experience would be advantageous
· Excellent Customer Service skills
· Effective communication skills, adaptable to a wide range of audiences
· Be courteous, friendly, and professional
· Strong organisational and administrative skills
· Have an eye for detail
· Resourceful, efficient, and proactive
· Able to work on your own initiative
· Must be able to read, write and communicate verbally to a high standard in English; being able to communicate in an additional language would be an advantage
Main Duties and Responsibilities
- Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
- Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
- Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
- Ensure proper telephone manners are always maintained and that the telephone is answered promptly
- Ensure all written and verbal communication is professional in tone and suitable for its audience
- Manage and resolve guest complaints in a proactive, professional and timely manner
- Maintain a neat and tidy Front Desk area
- Responsible for the security of the premises and do regular security and safety walkarounds of the property
- Be fully aware of Fire and Emergency Procedures
- Ensure any relevant information is handed over to the following shift to ensure consistency of service to the guests
- Achieve competency in using all Front Office equipment
- Escalate anything unusual to management
- Manage lost property in accordance with the lost property standard operating procedure
- Ensure fair and equitable treatment of all Team Members and Guests in line with the business’ equality and diversity policies and procedures.
- Perform any other task as required by the Town House Manager
Join us in creating memorable experiences for our guests while being part of a dynamic team committed to excellence in hospitality. If you have the skills and experience, please upload your CV and apply.
Job Types: Part-time, Permanent
Pay: £12.63 per hour
Expected hours: No less than 12 per week
Schedule:
Work Location: In person
Reference ID: BTHNRP1024
