The Company:
With 40 years of cleaning supply and cleaning chemical experience, AUK Hygiene is a long-established family-run company, supplying Cleaning and hygiene products.
AUK Hygiene makes cleaning and hygiene easy for all sectors including Cleaning Contractors, Public Sector and Education, and Leisure sectors alike. We are passionate about exceptional service, continuously driving innovation, helping our customers become more sustainable and reducing admin time.
The Role:
Due to growth, we’re seeking a flexible professional and customer-focussed customer services advisor to join our supportive team in Newton Abbot. Your role is split between adding orders using our computer order processing system, answering and responding to telephone calls, emails and other communication channels and other administrative tasks. As a regular point of contact for our customers, you will act as an ambassador for the company, developing a good knowledge of our product range and providing an accurate and friendly service whilst building strong working relationships with clients.
The Person:
As a conscientious team player, you will demonstrate strong communication skills along with a strong work ethic. You will pride yourself on delivering high standards of customer service, and not afraid to roll up your sleeves and get stuck in. Problem solving is your thing and you thrive on a job well done.
You approach work in a calm and methodical manner, applying patience and a good sense of perspective in all situations, even when busy. A good level of literacy and a keen eye for detail are also important. The essential skills we are looking for are:
- A positive and cheerful personality, enjoying interaction with customers and providing excellent customer service skills
- Ability to build rapport and engage with customers and maintain excellent customer relationships
- Good IT skills (including Microsoft office packages such as Outlook, Word and Excel) and ability to work with internal ordering and CRM systems.
- Ability to use all media (telephone, print, email, internet) to provide information to customers
- Excellent telephone manner with first class communication skills
- A genuine desire to help our customers to develop their businesses
- Organised and able to collate, interpret, manage and present data coherently
The Rewards:
In return, we offer a competitive salary package depending on experience, pension scheme, 28 days’ holiday per year (including bank holidays), staff discounts, access to profit share scheme, and the opportunity to be part of a friendly and expanding business.
If you feel you have the skills, knowledge, and experience, and want to be part of an ambitious and growing organisation, please apply today.
Job Type: Full-time
Pay: £26,400.00-£30,000.00 per year
Additional pay:
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Profit sharing
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Work Location: In person
