Practice Plus Group are seeking a Quality and Patient Experience Administrator for our Devon Clinical Assessment Service (CAS) service!
As a Quality and Patient Experience Administrator you’ll be an integral part of the healthcare team by bringing your administration skills and passion for care.
You will oversee the administration and co-ordination of all complaints, compliments, healthcare professional feedback (HPF), incidents and concerns that are received for the region using the dedicated software, Datix. You will also act as a central point of contact, ensuring that all parties are kept informed of progress and any delays in response.
Other duties included will be to carry out the investigation of complaints/service HPF’s/incidents including retrieval of voice recordings/requesting audits etc, within the designated timescales and ensure that datix is kept up to date, and to liaise with the relevant managers to ensure that tasks and actions are managed and resolved in a timely manner.
This is a Permanent, Full Time position working 37.5 hours a week working in Exeter in our newly furbished office.
The full time salary £32,145.69 per annum.
The successful candidate will ideally have knowledge and understanding of the NHS 111 service and pathways and can be compassionate and able to interact with patients and healthcare professionals, whilst working effectively and accurately. You will have the ability to work to deadlines and prioritise workload and handle difficult situations in a calm, effective and professional manner.
Additional Information:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Charlie Allen, at Charlie.Allen@practiceplusgroup.com or on 07922018830
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity
