JOB TITLE: Security Officer
LOCATION: Guildhall Shopping Centre
PAY RATE: £13.25 Per Hour
SHIFT PATTERN: 4 on 4 off (10 hour shifts), 42 hours per week
Role Overview And Purpose
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.
Key Responsibilities
- Readily interact with all visitors/tenants, delivering first class customer focused service
- Carry out regular patrols of the centre as detailed in the site assignment Instructions
- Complete any routine testing of health and safety equipment, or site systems
- CCTV monitoring
- Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises
- Ensuring all incidents are managed in accordance with site policies and procedures
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police
- Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed
- Control the access/egress of contractors, visitors on site
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access of banned individuals
- Ensure radio procedures are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager
- Patience and the ability to remain calm in stressful situations
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be flexible to cover additional shifts, for absence/annual leave/training
- Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team
Required Skills And Experience
- CP, Door supervisor, or Security SIA badge (required)
- CCTV badge, (desirable)
- Driving licence (desirable)
- First aid trained (desirable)
- IOSH/Fire marshal, or other relevant H & S qualifications (desirable)
- Basic computer knowledge, Word, Excel
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM's benefits, visit our careers page
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
