About Finisterre
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Exeter store.
Born two decades ago from the needs of hardy British surfers, Finisterre is proudly B Corp certified and a leader in its field; designing functional and sustainable products for those that share a love of the sea and adventure. Whether based at our cliff top headquarters in St. Agnes, Cornwall or in one of our eleven retail locations across the UK, Finisterre is a truly unique brand and career proposition.
Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand.
Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us.
So, if you are as passionate about the ocean as we are, if you embody our values to be Brave, Honest and Driven, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.
to hear from you.
About The Role
The role of Retail Supervisor is entry point to management our retail development path. You will need to lead the by example to drive sales through exceptional customer service and store standards. Supporting management with day to day running of the store in order to achieve store targets and KPI's whilst being proficient in all day to day store operations.
Key Responsibilities
Customer Experience
- Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training
- Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference
- Support others to deliver an inspiring and engaging atmosphere, encouraging others to build relationships with our loyal and new customer base and Finisterre community.
- Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.
Commercial
- Motivate and influence the team to deliver daily targets and KPI'S under your leadership
- Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively
- Assist in the analysis of the RCA report, contribute to the weekly trade feedback and share commercial ideas which will positively impact trade.
- Run the store efficiently and manage the shop floor effectively in the absence of management team.
Operations
- Responsible as required, for the open and closure of the store, making sure all store assests and the site are fully secured
- Accurately follow cash management procedures and make sure all cash handling is documented and signed for.
- Assist with frequent H&S compliance tests and checklists and ensure all health and safety policies are adhered to
- Ensure the correct procedures are being used for processing any stock movement in or out of store
People
Be a positive and respectful role model, always communicate positively regarding the store, management and company strategies.
Assist management with all store training, giving feedback and making suggestions to help support the development of the team.
Create a positive and open relationship with the management team and feedback any needs or concerns from team members.
Build relationships and communicate with the appropriate people in Wheal Kitty.
- Previous experience in a leadership role within a customer focused environment
- A strong understanding of exceptional customer service
- Good Experience in working towards targets and KPI'S
- Good knowledge of retail operations and procedures
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others
- You like to lead by example, motivating and supporting others
- You are a people person, building positive relationships with both customers and your retail team
- You pay attention to detail, take pride in delivering tasks accurately and to a high standard
Requirements
WHAT YOU'LL BRING TO FINISTERRE
- Previous experience in a leadership role within a customer focused environment
- A strong understanding of exceptional customer service
- Good Experience in working towards targets and KPI'S
- Good knowledge of retail operations and procedures
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others
- You like to lead by example, motivating and supporting others
- You are a people person, building positive relationships with both customers and your retail team
- You pay attention to detail, take pride in delivering tasks accurately and to a high standard
Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
Benefits
WHAT YOU'LL RECEIVE FROM FINISTERRE
We are offering a permanent contract, based at our Exeter store, and we will invest in you with a competitive hourly rate of £12.50. We will consider applicants looking to work both full and part time hours.
But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:
- A discretionary bonus scheme, based on store performance
- A pension scheme with Nest
- 25 days holiday per year, plus an allowance of up to 8 UK bank holidays
- Additional holidays for length of service
- Your birthday day off
- 60% product discount for personal and gift use
- 30% Friends and Family product discount
- Life assurance with access to an employee assistance program
- Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks
- Regular team social and training days
- Paid volunteering opportunities - we will support you in giving back to communities and causes
- Various discounts from our B Corp community
- Individual training and development plans
- Sea Tuesday companywide updates
- And so much more!
We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
