Overview:
Customer Service Specialist - Public Sector
Start date: 18/09/2024
Salary: £23,795
Location: Work From Home - (however this will be reviewed every 6 months)
Shifts: Full time 40 Hours. Monday – Friday between 8:00am and 8:00pm.
Training Duration: 1 day Induction, 2 days training
Please Note: No holidays will be permitted within the first 8 weeks of start date.
The Role:
You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
What does an average day look like?
Now there’s a great question!
- A typical day will see you working in a lively & vibrant environment.
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- From this point, you will be assisting a range of different callers, or family members, who have received a referral and will work effectively to ensure we are proving accurate information and support to them at all times.
- You may be assisting people in booking appointments or rearranging to find an appointment that works for them, either way, you will be their first point of contact. You need to present yourself in a professional, polite and positive way at all times.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
What do we need from you?
People skills and confidence in your PC abilities!
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment
Benefits of being a Customer Service Specialist
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
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