At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for!

Of course, experience and track record are important, but we're also interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Colleagues

So, what are you waiting for? Join a community that cares about you!

More about your role

We are seeking a proactive and detail-oriented person to join our team. In this role, you will be instrumental in resolving repair-related complaints, working closely with Complaint Leads to address issues and, when necessary, attending sites to ensure resolutions are met. You will identify and report any blockers that hinder progress, ensuring that challenges are quickly escalated to the appropriate Lead.

You will play a key role in fostering a collaborative work environment that aligns with our commitment to our people promise. Additionally, you will support the Complaints Manager – Field Services by managing complex programmes across various business areas. Your ability to coordinate with the scheduling team will be essential in prioritising and influencing diary spaces to address outstanding and required repairs efficiently.

Working closely with sub-contracting and D&M teams, you will actively monitor complaints through to resolution, ensuring that each case is handled with the utmost care and attention. This role requires a strong communicator who is committed to delivering excellent customer service and driving continuous improvement in our operations.

If you are passionate about making a difference and have the skills to manage complex repair complaints, we would love to hear from you.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

More about you

You thrive in a fast-paced, complex, and dynamic team environment where you can prioritise your workload and manage competing demands effectively. Your analytical mind and attention to detail, particularly in the quality of your work, set you apart. Strong verbal and written communication skills are crucial, and experience in housing management and repairs services is highly valued. A continuous improvement mindset is preferred. Ideally,

Essential

Good communication and networking skills
Problem solving
Good knowledge of SOR's
Experience in complex complaints resolution.

Technical / Professional Qualifications

Experience working in a construction business with an understanding of regulatory and legislative requirements is essential for this role.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary
Pension with matched contributions up to 7%
Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
Cashback plan for healthcare costs – up to £500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more.

Our stance on Diversity & Inclusion

As the UK's leading Social Enterprise, we understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

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Complaints Support – Field Services