Field Support Agent

FOODHUB • Full-time • Exeter, England, United Kingdom • £24.50k - £45k / year • 3m ago

Field Support Advisor

About Us:

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. The time for our sector is now, and we are therefore looking for Field Support Agent to join our team.

Job Description:

The role involves supporting clients nationally across the UK with a range of technical issues. This can be as simple as replacing a piece of broken hardware, but will include a wide variety of software and hardware related tasks. The top five duties include:

Visiting clients across the UK as required by the Company
Diagnosing the root cause of technical issues on site, with the help of remote support where required
Fixing technical issues quickly to enable clients to return to normal trade
Reporting themes and trends to the Company to enable continuous improvement
Training clients in the use of their hardware and software while on site helping them to leverage the benefits of the Foodhub platform

Our clients are generally busy takeaway or restaurant owners. Some own multiple branches in the same town or across the country. We have a remote telephone-based service to support them, and we also have a team of Account Managers in the field. This role is to enable the Company to act promptly and resolve technical issues as quickly as possible.

Requirements:

The ideal candidate will have a strong technical leaning. We will provide full training; but a baseline of technical knowledge and interest is required. The hours of work are generally unsociable as they mirror takeaway opening hours. We will aim to reduce unsociability as much as possible and balance this with time off during peak 'social hours' on a rota basis. We are looking for people who are personable, confident, ambitious to grow with the Company, and willing to learn and work hard.

Candidates must have a full clean driving licence and have access to a vehicle for work purposes

Benefits:

33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year
Car Allowance
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Death in Service - Salary x4 Life Cover

Job Type: Full-time

Benefits: