For more information on the Job Description and Responsibilities please click the link below. More detail about the role As the Reception Team Lead You will be responsible for the day-to-day supervision and management of all reception staff and associated functions including the repeat prescribing and the clinical system. A positive can-do attitude and experience leading a team within a busy reception area is essential. The post holder will be required to offer front line support with all patient concerns and complaints, so strong customer service skills will be required with the ability to adapt and respond quickly to situations and contribute towards the smooth running of the Practice.
It is important that the candidate is empathetic towards patients using the Practice and can remain calm under pressure and deal with patient queries whilst answering calls and dealing with GP requests, be assertive and able to multi task and deal with a high volume of patients in reception whilst responding to other demands. Knowledge of medical terminology would also be an advantage. Previous experience of working within a GP Practice or other Healthcare provider would be desirable. You must be organised, self-motivated, forward thinking and able to adapt to the ever-changing demands of the service.
The candidate must be enthusiastic and computer literate, ideally with experience in using EMIS WEB or a similar clinical system. This role is a wide and varied one and can be challenging but also very rewarding. Working Hours: 30 hours per week, Monday to Friday Interview Date: To be confirmed For further information please contact: Sally Hender; Medical Receptionist on sally.hender@nhs.net or Lisa Bond; Medical Receptionist on lisa.bond10@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
