Helpdesk Coordinator

Torbay and South Devon NHS Foundation Trust • Part-time • Torquay, England, United Kingdom • £23.62k / year • 6h ago

We are seeking an organized and proactive Helpdesk Coordinator to join our team for a 6-month fixed-term contract. As a Helpdesk Coordinator, you will play a pivotal role in ensuring the smooth and efficient coordination of incoming service requests. These requests will cover a range of services, including portering, linen, and specialized cleaning. Your primary responsibility will be to facilitate the timely allocation and resolution of service requests, ensuring high standards of care and service delivery within the hospital.

Coordinate Incoming Requests: Manage and log all incoming requests for portering, linen, and specialized cleaning services via the helpdesk system.
Prioritize Requests: Assess the urgency of requests and prioritize them based on the requirements of the hospital and its departments.
Allocate Tasks: Liaise with relevant teams and ensure service requests are assigned to the appropriate personnel or department promptly.
Monitor Progress: Track the progress of all ongoing requests and ensure timely completion in accordance with established service standards.
Customer Service: Communicate with internal stakeholders to provide updates, resolve issues, and ensure a high level of satisfaction.
Record Management: Maintain accurate records of requests, tasks, and completion times, ensuring all data is logged in the helpdesk system.
Problem-Solving: Address any issues or delays, working proactively with internal teams to resolve challenges efficiently.

Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You’ll benefit from the collaborative and supportive environment.

Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community.

Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population.

By joining this team, you’ll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.

Proven experience in a helpdesk, coordination, or customer service role, ideally within a healthcare setting.
Strong organizational and time management skills.
Excellent communication skills, both written and verbal.
Ability to prioritize tasks effectively and work under pressure.
A proactive, problem-solving attitude with a focus on delivering excellent service.
Ability to work independently as well as part of a team.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .