- PERMANENT ROLE
- PAY - £12.00 per hour
- 20 HOURS PER WEEK
- NEAR CITY CENTRE
- ESTABLISHED GROWING BUSINESS
APPLY NOW!
Job Overview:
We pride ourselves on our outstanding service levels and our friendly team at the Bendene Town House which is situated in a beautiful Grade II listed building. We have an exceptional role for a Receptionist at our hotel. If you are great with people, have strong communication and customer service skills, and maintain high standards in all that you do then read on .......
Main Duties
- Responsible for the entirety of the customer journey from booking and pre-arrival through to the departure
- Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
- Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments in line with current terms and conditions
- Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
- Handle and resolve guest complaints proactively and in a professional manner to maximise guest satisfaction
- Maintain clear and effective communication channels with all other departments and subcontractors
- Ensure all written and verbal communication is professional in tone and suitable for its audience
- Receipt, record and distribution of any post and packages delivered to the Front Office
- Manage lost property in accordance with the lost property standard operating procedure
- Escalate anything unusual to management
- Attend department meetings where required
- Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
- Any other duties reasonably required of you to support the department or business as needed.
- Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
- Ensure fair and equitable treatment of all Guests and Team Members in line with the business’ equality and diversity policies and procedures.
Skills and Experience
· Previous reception or hotel experience would be advantageous
· Excellent Customer Service skills
· Effective communication skills, adaptable to a wide range of audiences
· Be courteous, friendly, and professional
· Strong organisational and administrative skills
· Have an eye for detail
· Resourceful, efficient, and proactive
· Able to work on your own initiative
· Must be able to read, write and communicate verbally to a high standard in English; being able to communicate in an additional language would be an advantage
Join our team as a Receptionist/Guest Service Agent and be part of creating memorable experiences for our guests. Please upload your CV and apply now!
Job Type: Part-time
Pay: £12.00 per hour
Expected hours: No less than 20 per week
Benefits:
Schedule:
- Holidays
- Weekend availability
Work Location: In person
Reference ID: BendeneRECEP0125
