Do you enjoy being part of team that delivers quality customer service?

Would you like to build your career in scientific journals publishing?

About our Team

As part of our team, you will provide operational support to the journals stakeholders and suppliers and manage daily operations. Act as a bridge between suppliers and customers to resolve operational queries and involve suitable team across Elsevier.

About the Role

In the Journal Manager role, you will manage the end-to-end operational process of journal publication. Working on a portfolio of journals we aim to delight authors and reviewers by optimising editorial/production workflows.

Responsibilities

Providing first-line support to Editors, Authors and Publishers with queries on articles in the editorial and production process.
Monitoring journal performance through the entire end-to-end process of publication
Ensuring timely delivery against scheduled publication dates and other business targets.
Ensuring maximum speed and efficiency in the end-to-end process
Addressing content-related customer support requests and inquiries.

Requirements

Display knowledge of academic publishing, library sciences, and university culture.
Have excellent written and verbal communication skills
Have the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly
Able to work in the office in Exeter one day per week

How To Apply

Please include a cover letter detailing your interest and suitability for the role. This is required as part of the application process.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working remotely from home and at our office in a hybrid working style
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Long service awards
Save As You Earn share option scheme
Travel Season ticket loan
Maternity, paternity and shared parental leave
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts via Perks at Work

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

https://forms.office.com/r/eVgFxjLmAK

, or please contact 1-855-833-5120.

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