Are you passionate about customer service?

Do you love sampling food?

Do you want to be part of the largest expanding family run foodservice company in the South of the UK?

Then please read more..................

Job Overview:
We are currently seeking a Customer Service Representative to join our dynamic team. The ideal candidate possess excellent phone etiquette, and have strong communication skills. This role involves handling customer inquiries, resolving issues, and providing exceptional service.

Duties:
- Communicate effectively with customers via telephone, email and web based platforms
- Provide assistance and information to customers via phone, email, or chat
- Perform data entry tasks accurately and efficiently
- Analyse customer needs and recommend suitable products applicable to their requirements
- Upsell products to increase sales on supplier focus days
- Maintain customer records and update information as needed

Qualifications:
- Strong phone etiquette and communication skills

-The confidence & ability to analyse customer requirements effectively
- Strong interpersonal skills with a positive attitude and ability to promote lines

- Experience in data entry is preferred

This is a full time role, working 9am - 5pm Monday to Friday in our head office. Saturday's will be required on a rota basis, either as overtime or a day in lieu.

In return we offer:

Competitive salary
Bonus schemes
28 days holiday per annum
Workplace pension scheme
Employee assistance program
Employee discount
Free on site parking
Company events
Breakfast Friday's

Job Type: Full-time

Pay: From £24,440.00 per year

Additional pay:

Bonus scheme

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Gym membership
Health & wellbeing programme
On-site parking

Schedule:

Day shift
Monday to Friday
Overtime

Experience:

customer service: 1 year (preferred)

Work Location: In person

R D JOHNS LTD

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Customer Service Representative