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About the role

We have an exciting opportunity to join our Incomes team on a temporary basis for up to 6 months as an Assistant Housing Officer. You will support a Housing Officer to maximise the income of PCH, while actively equipping clients with information, support and assistance designed to promote financial and social inclusion. Your role is to support the incomes team in the delivery of an excellent income recovery service.

You will do this by working in a way that shows genuine commitment to providing a good quality service to both current and former tenants. This will mean demonstrating by word and action that the views and priorities of current and former tenants are taken into account in all aspects of service delivery with which you assist.

Our ideal candidate for this role is someone who:

Ideally has a background in benefits advice and / or excellent customer service skills with a diverse range of customers
Has previous experience of housing related debt recovery
Has knowledge and understanding of Housing legislation
Has 5 GCSEs at Grade “C” or above including English & Mathematics, or equivalent

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Darren Sims, Senior Housing Officer on 01752388001.

This post is not suitable for job share.

Shortlisting Date: 31st October 2024

Interview Date: 4th November 2024

If you are an apprentice, please ensure that you make the Talent Management & Staff Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

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Assistant Housing Officer (Incomes Team)