The Role: Online Customer Service Executive (Online Furniture Retailer B2B & B2C)

£25.5-£28k depending on experience. You must have experience of online retail at a head office level.

We are seeking an organised and proactive Shopping Support Executive to join our team as the key point of contact with our suppliers. This varied role will see you managing orders, supporting after-sales, replying to customer queries and ensuring a seamless experience for both our suppliers and customers.

About My Bespoke Room:
At My Bespoke Room, we’re on a mission to revolutionise the interior design industry and create an entirely new category. We believe beautifully designed homes should be accessible to everyone, not just the ultra-wealthy.

By blending cutting-edge technology with a community of talented interior designers, we make home design stress-free—offering personalised solutions, expert space planning, and curated furniture options. Our exclusive discounts and seamless shopping experience make high-end design available to busy professionals, first-time buyers, growing families, and homeowners looking for a refresh.

We’re proud to be the UK’s #1 rated interior design service, having designed over 10,000 rooms, with a 4.9/5 rating on Reviews.io. Our success stems from our commitment to making home design affordable, fun, and stress-free.

Why Join Us?

Be part of an innovative, fast-growing brand that’s transforming the home interiors market.
Work in a creative and dynamic environment where your ideas truly matter.
Join a passionate team dedicated to delivering exceptional customer experiences.
Help shape the future of the shopping team in a highly-rated, customer-loved brand.

The Role:This role is ideal for a proactive individual who thrives in supplier and customer facing interactions.

Reporting into our Head of Trade, you will maintain and build strong supplier relationships while collaborating with the wider shopping team to ensure efficient workflows, timely customer orders, and smooth post-sale resolutions.

This role requires strong organisational skills, a customer-first mindset, and the ability to identify process improvements that enhance efficiency and experience.

Key Responsibilities:

Order Management & Support

Deliver outstanding service through clear, professional, and proactive communication.
Oversee and manage supplier orders, ensuring timely fulfillment and seamless service.
Take ownership of after-sales inquiries, proactively resolving issues and making key decisions.
Work closely with the customer-facing Shopping Support Executive to address post-sale concerns, including damaged or missing items, returns, product queries, and delivery updates.
Identify opportunities to enhance supplier and client relationships.

Data & Reporting

Ensure timely and accurate updates in HubSpot, tracking supplier interactions and outcomes.

Process & Workflow Optimisation

Own and refine internal processes and tools to improve productivity and customer experience.
Proactively enhance team workflows to increase efficiency in customer support and supplier ordering.

Trade & Supplier Management

Monitor supplier performance and highlight recurring issues for resolution.

Finance & Payments

Liaise with the finance team regarding financial reconciliations related to customer orders.

Order Placement & Tracking

Placing customer orders directly with suppliers via their websites, email, or phone.
Keep internal systems updated with delivery tracking information, ensuring dashboards reflect real-time order status.

CRM & HubSpot Management

Maintain accurate and up-to-date customer interactions within HubSpot.
Generate and analyse customer data reports to drive improvements in customer support and sales strategies.

How to Apply: If you're passionate about customer service, experienced in building supplier and customer relationships, and have a love for interior design, we’d love to hear from you! Please apply via Indeed with your CV and cover letter.

Application Deadline: 21st February

Job Type: Full-time

Pay: £25,500.00-£28,000.00 per year

Benefits:

Employee discount

Education:

A-Level or equivalent (required)

Experience:

Customer service (office based): 2 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

United Kingdom (required)

Work Location: Remote

Application deadline: 21/03/2025
Expected start date: 01/03/2025

My Bespoke Room Business Ltd

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