Are you ready to take the lead in a high-profile role that combines operational excellence, strategic management, and a passion for customer service? Landmarc, a joint venture between Mitie (the UK’s leading facilities management and professional services company) and Amentum (a global leader in mission services), is looking for a dynamic Area Operations Manager to oversee delivery across Devon and Cornwall, based from Okehampton Camp on Dartmoor.

This role is your opportunity to thrive in a challenging and rewarding environment, driving excellence in service delivery and making a real impact on critical military operations.

Overview

The Area Operations Manger, is the leader of a diverse and skilled team of Facilities, Training Area and Rural professionals. The team size is 65 personnel, including seven direct reports and a network of suppliers.
This is a ‘Prime’ contract and you will also closely collaborate with an on-site Client who share a joint mission with us which to provide integrated support services and functional infrastructure across the UK Defence Training Estate and promote the delivery of safe, sustainable and effective military training
You will be part of the Area Leadership team, which also includes two other Area Operations Manager as well as other FM and Rural SMEs, reporting in to the Regional Operations Manager.
Devon and Cornwall is arguably one of the most fascinating, sensitive and beautiful parts of our Country, are you ready to join our team and make a difference.

Package Description

Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits!

At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights:

Pension

Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.

Generous Holiday Entitlement

Enjoy 25 days of annual leave, pro-rata, plus public holidays.
Three extra discretionary days are added to your leave over the Christmas period.
Your holiday allowance grows with your continued service.
Want more time off? You can purchase up to 10 additional days each year for greater flexibility.

Other Amazing Benefits

Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
Professional Development: Reimbursement of professional fees and support for ongoing training.
Family-Friendly Policies: Supporting you during life’s important moments.
Sick Pay: Sick pay starts after just 6 months of service.

At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer!

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder

Main Responsibilities

As an Area Operations Manager, you will be the driving force behind operational success, leading your team and ensuring excellence in all aspects of service delivery.

Key Responsibilities:

Inspire and Lead: Foster a culture of continuous improvement, prioritising mental health, safety, and wellbeing across your team.
Customer Excellence: Build and maintain exceptional relationships with clients, employing modern collaboration techniques to deliver outstanding results.
Operational Accountability: Oversee all statutory, mandatory, and reactive maintenance to meet KPI targets, ensuring compliance with contractual requirements.
Project Leadership: Take an active role in construction and refurbishment projects, ensuring smooth delivery from upgrades to conservation efforts.
Financial Stewardship: Manage budgets, profit and loss, and ensure value-added services are delivered within the operating plan.
Regional Collaboration: Work with other management team members to share insights, support audits, and contribute to regional initiatives.

The Ideal Candidate

We are seeking a compelling, effective leader with a proven history of delivering operational excellence. If you thrive in a dynamic, multi-site environment and excel under pressure, we want to hear from you.

Experience:
- Strong background in Hard and Soft Facilities Management for multi-site operations.
- Skilled in creating and executing service delivery plans, policies, and procedures.
- Proven success managing KPIs and SLAs in complex operational settings.
Skills:
- Exceptional planning, organisation, and customer service skills.
- Ability to manage rapidly changing priorities with a focus on results.
- AP duties experience is highly desirable.
Qualifications:
- Educated to degree level in Facilities Management or equivalent qualifications/experience.
- Professional membership with a relevant association (e.g., IWFM) is desirable but not essential.

Why Join Us?

At Landmarc, we pride ourselves on fostering a collaborative, people-first culture. You will have the chance to make a tangible impact, work on meaningful projects, and develop your career alongside some of the best in the business.

If you are ready to lead with purpose, inspire a team, and deliver exceptional results, apply today to join our team as Area Operations Manager and be part of something extraordinary.

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

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Area Operations Manager