Facilities Support Manager

Location: Exeter, EX2 7LL

Hours of work: 40

Contract Type: Permanent

ISS is looking for a dedicated Facilities Support Manager to take ownership and accountability for facilities maintenance services across multiple sites, including corporate offices and technical locations.

In this brand new role, you will play a critical part in ensuring that our facilities meet the highest standards of safety and functionality.

Job Description

Reporting to the Regional Operations Manager, you will collaborate with the wider facilities function, including security, technical, and corporate services, to create a consistent and effective service experience that adapts to the evolving needs of the business.

Additionally, you will provide reactive support for urgent and critical issues, which may require out-of-hours work; extra remuneration will be provided for these efforts.

This role is ideal for someone with hard services experience seeking a regional position.

Joining ISS means being part of a forward-thinking company that values its employees and encourages professional growth. If you are passionate about facilities management and want to make a tangible impact across multiple sites, we invite you to apply and contribute to our commitment to excellence in service delivery.

Key Responsibilities

Own and manage facilities maintenance services for multiple sites, including corporate offices and technical locations
Ensure local delivery of FM services, enhancing the experience for visitors, contractors, and employees
Conduct low-level compliance activities, such as flushing, EML flick tests, water temperature testing, fire alarm system tests, and shower head cleaning
Assist with ad-hoc building fabric repairs, including re-lamping, site clearances, ground maintenance, minor plumbing, and painting
Report to the Regional Operations Manager to support overall facilities functions, including security and technical services, maintaining high standards and consistent service experiences
Provide reactive support for urgent and critical issues, which may include out-of-hours work, compensated accordingly

Professional and Personal Competencies/Qualifications

Good working knowledge and experience of hard and soft service delivery in line with the portfolio of responsibility
IOSH, Facilities management or other operational management qualification
A strong customer focus and customer management experience is critical
Capability to overcome problems and implement effective solutions
Exhibit behaviours in line with ISS values including

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Job Types: Full-time, Permanent

Benefits:

Company pension

Work Location: In person

Reference ID: 135986

ISS Facility Services

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Facilities Support Manager