Garton King Appliances/The AGA Shop –* Service Team/Office Administrator*

Company Background

Garton King Appliances Ltd/The AGA Shop

Garton King Appliances is one of Exeter’s oldest businesses and is the South West's specialist AGA authorised distributor. Garton King Appliances Ltd. supplies cookers, fridge/freezers, kitchen cookware, spare parts and provides servicing and repair for AGA cookers.

Garton King has been installing AGA cookers since they arrived in Britain from Scandinavia nearly 80 years ago & has been trading since 1661.

Locations – Office & Warehouse – Unit 2 Fair Oak Court, Exeter Airport, EX5 2BB. Showroom - Darts Farm near Exeter.

Job Location – Office - Unit 2 Fair Oak Court, Exeter Airport, EX5 2BB.

Hours – Full Time (5 days per week – 37.5 hours) 8.30am to 4.30pm – Monday-Friday (half hour lunch break unpaid).

Holiday – 22 days from January plus Bank Holidays plus Birthday off & paid if within working week. NB – Christmas shut down of office between Christmas & New Year applies.

Duties

Office administration – filing, inputting data into spreadsheets, updating internal systems with customer data and appointments.
Customer service – answering telephone calls and e-mails. Taking messages and relaying them in detail to the relevant parties and also booking in servicing and work for our engineering team.
Updating Service Manager database with engineer job sheet details
Credit control – contacting customers to chase invoice payments.
General administration such as photocopying, faxing, research, taking and processing customer payments etc.
Postage duties – printing documents and preparing for postage and also postal runs.
Writing letters including quotes, confirmation letters etc.
Reporting customer complaints to suppliers, chasing progress and following up with customers.
Other administration & office duties as required.

Essential Requirements

Proficient in use of Microsoft Office package – in particular Microsoft Word, Excel and Outlook.
Experience in an office based environment in an administration based function.
Good communication skills both internally and externally and both in writing and orally.
Presentable, proactive and a strong Team player.
Ability to deal with all aspects of administration work, however mundane and able to pick up things quickly.
Good attention to detail with ability to check accuracy of own work.
Flexible and willing to do whatever tasks the directors/management ask and is required of the business.

Job Types: Full-time, Permanent

Pay: £15,000.00-£25,000.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Employee discount
Free parking
On-site parking
Sick pay
Store discount

Schedule:

Day shift
Monday to Friday

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 10 years (required)
Administrative experience: 10 years (required)

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Application deadline: 31/08/2024
Reference ID: GartonKingAdmin
Expected start date: 19/08/2024

Garton King Appliances/The AGA Shop

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