Customer Service Representative
Salary: £22,542 per annum
Location: Home based
Hours: Full time, 37.5 hours per week, Monday – Friday, shift patterns between 8.30am – 6pm
Start Date: February 2025

Capita Pensions Solutions are looking for Customer Service Representatives to join our pensions team on a permanent basis. You will work Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £22,542! If you’re the type of person who loves to support others and has call centre and/or customer service experience - then this could be the ideal role for you!

Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here!

Job title:

Customer Service Representative

Job Description:

What you’ll be doing:

Taking a high volume of inbound calls from a wide range of members and their beneficiaries
After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ALL ESSENTIAL):

Proven call centre experience.
Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
Great passion for customer service with the ability to resolve queries quickly and efficiently.
Excellent attention to detail, with the ability to prioritise and use your initiative.
Knowledge and experience of pensions (advantageous but not essential).

What’s in it for you?

A competitive salary - £22,542 per annum
23 days' holiday (rising to 27) with the opportunity to buy additional days
Discounted insurance policies
Company matched pension
Life assurance
15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Discounts on retails, socialising, health and wellbeing, travel and technology
And much more..

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
Chester Road, Preston Brook, Runcorn, WA7 3QA
Tulketh Mill, Balcarres Road, Preston, PR2 2DY
India Mill, Bolton Road, Darwen, BB3 1AE
Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

What’s next?

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

United Kingdom

Time Type:

Contract Type:

Permanent

Capita

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