Here at Capita we are looking to expand our friendly and supportive Local Government Services team by bringing on board another Business Rates Officer. Based at home you would be responsible for dealing with calls and emails from business rates tax clients regarding their accounts and payments. You would maintain the databases that we use, ensure that queries are assigned to the right teams where you arent able to resolve it for them and that all customers receive a first class service.

We are looking for someone with a passion customer service, someone with previous experience of working with the public and someone who is able to communicate well both over the telephone and via email. In return you will work for a business that values personal development and champions their staff to achieve as much as they can, you would also work in a fully home based role supported by a remote team and given full training for the role.

Job title:

Business Rates Officer (Home based)

Job Description:

What you’ll be doing:

Maintain accurate record of the Academy database
Carry out the processes of Billing, Collection and enforcement of Business rate in accordance with legislation and procedure
Be responsible for the determination of the correct liability for Business Rates and ensure maximum rates income for the authority
Be knowledgeable and maintain a knowledge of all new legislation, regulations and case law
Deal with the billing and recovery process including establishing liability, the issuing of bills, reminders final notices and summonses, dealing with ratepayers which arise by email, written or by telephone.
Utilise knowledge, skills and experience to enable the maximisation of income and reduction of arrears
Be mindful of Rates avoidance and minimise the financial risk posed by non-payment

What we’re looking for:

Excellent communication skills both written and verbal
The ability to manage own workload
Great customer focus
High level IT skills

About us: Capita Public Service – LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What’s in it for you?

a salary of £22,542 (£24,750 for those in London)
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
fully home based role
company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Capita jobs

Business Rates Officer (Home based)