Royal Voluntary Service has an opportunity available for a SERVICE ADMINISTRATOR to join our team.You will join us on a part-time, fixed term contract until 30 June 2025, and in return, you will receive a salary of £12,720.57 (£22,261 FTE) per annum. The role is home based

About the SERVICE ADMINISTRATOR role:

The Administrator role will be the central administrative contact point for service users, volunteers and stakeholders at a local service within the Lancing area.

The post holder will deliver a comprehensive range of administrative support activities in an efficient and effective manner in line with the SLA and other funding agreements. To support the Service Manager and Coordinators to ensure accurate data recording, compliance with all Royal Voluntary Service standards. In addition supporting the Service Manager with volunteer recruitment in day-to-day management and communication with all volunteers.

Hours: 20 hours, Monday to Friday 9.30am - 1.30pm

Benefits

26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
Extensive online and on the job training to ensure you will succeed in your role
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our SERVICE ADMINISTRATOR:

Knowledge of Microsoft products and Case Management systems
Dealing with incoming and outgoing correspondence
Data entry, retrieval and database maintenance
Filing and archiving
Creating and managing documents, spreadsheets and presentations
Compiling reports
Managing diaries for team members
Scheduling meetings, taking minutes and arranging conferences and events
Speaking to customers and clients to answer queries and resolve issues.

Excellent communicate skills verbally and in writing.
Strong time management skills and the ability to organise, prioritise multitask.

Strong customer service skills
Excellent interpersonal and communication skills
Experience of updating various database systems
Experience of managing incoming and outgoing calls and responding to email queries in a polite and efficient manner
Previous experience in community-based service environment is desirable.
Willingness to undertake training and continuing professional development.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our SERVICE ADMINISTRATOR please click ‘apply’ today, we’d love to hear from you!

If you are successful with your application the role will be subject to satisfactory DBS check.

The closing date for this role is 30 October 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

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Service Administrator