Salary: £24,960 per annum

Hours: 40 Hours per week

Location: Finlake Holiday Park, TQ13 0EJ

We are a dynamic and growing holiday park dedicated to providing exceptional experiences for our owners and guests. Our team is passionate about delivering outstanding customer service and ensuring our park is a place of relaxation, fun, and memorable moments. We are looking for a motivated and friendly Customer Relations Administrator to join our team and help us enhance our owners’ experience.

As a Customer Relations Administrator, you will play a key role in supporting our owner's journey from on boarding to ongoing engagement. You’ll be the main point of contact for unit owners, assisting with inquiries, managing accounts, and maintaining accurate records. This position requires someone with strong communication skills, a proactive approach to problem-solving, and a commitment to building lasting relationships.

The Benefits:

Competitive Salary & Bonus Scheme
Discounted holidays at our UK holiday parks
50% discount on food
30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
Company Sick Pay
Contributory Pension Scheme & Life Assurance/Life Cover
Training and Development Opportunities
And many more!

As a Customer Relations Administrator you will be responsible for:

Owner Support: Act as the primary point of contact for owners, addressing inquiries and providing assistance with any needs related to their unit.
Onboarding & Engagement: Support new owners through the onboarding process, ensuring they understand park amenities, rules, and procedures.

Account Management: Manage ownership accounts, handle billing and payment queries, and ensure records are up to date.
Customer Feedback: Gather and log feedback from owners, assisting in resolving issues and enhancing their experience.
Coordination with Teams: Work closely with other departments, such as maintenance, housekeeping, and park management, to ensure owner's needs are met promptly.
Events & Communications: Assist in organising events for owners and distributing regular updates to keep them informed of park activities and any relevant changes.

What you will bring:

Customer Service: Previous experience in customer service or administration, ideally in the hospitality or property management industry.
Communication Skills: Strong verbal and written communication skills; able to communicate clearly and professionally.
Organisational Skills: High level of attention to detail, with the ability to manage multiple tasks efficiently.
Proactive & Solution-Oriented: Able to anticipate owners’ needs and work to resolve issues effectively.
IT Skills: Microsoft Office (Outlook, Teams) and experience with ParcVu system is advantageous.

Haulfryn is a family-owned business that have operated for more than 85 years with parks across England and Wales.

We believe what differentiates us from other parks are our:

Family values and a real community feel
Really special, beautiful locations
Warm and friendly team that make it feel like home
How we nurture the nature around us

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

INDFOH

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