Are you based in the Exeter area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing building materials and supply solutions for our customers in the Public Sector such as Housing Associations and Local Authorities.

We have a brand new site opening in Exeter and we're on the hunt for a Customer Service Assistant who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)

Location: JPS, Unit D, Kestrel Way, Sowton Industrial Estate, Exeter EX2 7LA

Key Responsibilities

Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey
Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles
Perform deliveries to our customers in one of our 3.5t vans, unloading materials at site (if a driving license is present)
Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Work with colleagues to suggest opportunities for improvement

What's in it for you?

Retirement Savings Plan (Pension) - with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme - launching soon!

Required Skills and Experience

Previous industry experience preferred but not essential
Experience in a customer facing environment
IT literate and a strong communicator
Passion for working with people with a positive can-do attitude
A driving license would be desirable but not essential

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

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