Process Development Analyst (2584)
South West Water
Full-time
On-site
Exeter, United Kingdom
£29,000 - £31,500 GBP yearly
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Would you like to work within a collaborative team where your skills and experience can make a difference? Do you want to join a company that values collaboration and champions responsibility in all business areas?
We currently have an opportunity for a Process Development Analyst to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 - £31,500 per annum plus excellent benefits.
About the role
As part of our Proactive Smart Monitoring Strategy, the role will spearhead and provide targeted focus in early identification of developing risk through the provision of central support and governance for the operational delivery teams within the Waste Water Control Room. Responsible for designing, refining, and implementing Standard Operating Procedures (SOPs), processes and technologies that enhance the efficiency, effectiveness and individual competencies across the Control Room.
What you’ll be doing:
- Identify gaps in processes and SOPs prevalent for Central Waste Water Operations to strengthen operational efficiency and Control Room performance.
- Develop user-friendly SOP guides and other engaging materials, including presentations and interactive sessions, for troubleshooting and the competencies required for alarm management and Operational event management.
- Take ownership of maintenance and periodic review the SOP documentation across the Control Room, updating as necessary through review to ensure reflection any changes to the agreed processes over time.
- In support of the Smart Monitoring Strategy, aid decision-making and integration of new innovations and developments in technologies and best practice within the function.
- Review and analyse performance of proactive monitoring initiatives with corporate and third-party systems to facilitate development to become more effective and accurate in preventing spills and pollutions.
- Provide procedural support, expertise and oversight to the Proactive Alarm Management activities (Standing, High Activity, Fleeting, Communications and Pumps Out Alarms) by working with the key stakeholders and Proactive Control Analysts.
- Provide expertise to elevate and enhance the suite of data reports to provide a holistic view of management information including alarm volumes, standing alarms, pumps out and communication failures.
- Driving SharePoint development, engagement and management, with integration with other developmental initiatives across the Control Room.
- Proactively drive standards and consistency across the Control Room, for alarm & proactive alert triage and management
A. Process Development and Optimisation
B. Proactive Network Monitoring & Alarm Management
C. Driving Governance & Standards
What we are looking for:
- Full UK Drivers Licence and ability to travel around the work area using a company vehicle if necessary
- Excellent interpersonal skills with the ability to communicate, both verbally and written, to people at all levels of the business including external stakeholders
- Proficient in the use of MS Office and confident when using computers
- Ability to remain calm under pressure and cope with multiple streams of information and decisions
- Effective team working and collaborating with others toward a common goal
- Ability to maintain a high level of commitment to personally getting things done
What's in it for you:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
Closing Date: Tuesday 18th March 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.