Proactive Control Analyst (2574)
South West Water
Full-time
On-site
Exeter, United Kingdom
£29,000 - £31,500 GBP yearly
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Would you like to work within a collaborative team where your skills and experience can make a difference? Do you want to join a company that values collaboration and champions responsibility in all business areas?
We currently have an opportunity for a Proactive Control Analyst to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 - £31,500 per annum plus excellent benefits.
About the role
As our Proactive Control Analyst you will provide targeted focus in early identification of developing risk.You will ensure effective triage and resolution of alarms and contacts received in the SWW Control Centre to significantly improve operational Services such as pollution risk performance.
What you’ll be doing:
- Providing a central review using a series of data sets to identify risk of site/asset failures or issues
- Proactive interrogation of appropriate corporate systems to deliver enhanced early interception and resolution of potential pollution indicators
- Reviewing and analysing proactive network alerting initiatives through corporate and third-party systems to initiate operational interventions to prevent spills and pollutions
- Liaising directly with Control Room shift teams to triage and raise priority based on risk of alerts interpreted to require Operational response to proactively prevent issues, as well as field service centres and field team members to ensure preventative and proactive actions are being taken for negating risks, such as pollutions
- Managing all standing alarms by working with the key stakeholders to track alarm escalation, exceptions, and disabled alarms through to completion
- Reviewing high activity alarm reports to identify nuisance alarms, configuration issues or risk of asset failure
- Analysing alarm trends and patterns to early identify risk of asset failure or risk of pollution
- Developing and enhancing the suite of data reports to provide a holistic view of Control Room management information including alarm volumes, standing alarms, pumps out and communication failures
What we are looking for:
- Full UK Drivers Licence and ability to travel around the work area using a company vehicle if necessary
- Excellent interpersonal skills with the ability to communicate, both verbally and written, to people at all levels of the business including external stakeholders
- Proficient in the use of MS Office and confident when using computers
- Ability to remain calm under pressure and cope with multiple streams of information and decisions
- Effective team working and collaborating with others toward a common goal
- Ability to maintain a high level of commitment to personally getting things done
What's in it for you:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
Closing Date: Tuesday 18th March 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.