About us
We
are Lightfoot, a high-growth technology company based just outside Exeter that
is focused on making a difference worldwide, one driver at a
time. We help businesses and private motorists improve efficiency
and safety.
Our
technology has been proven to reduce fuel use and emissions rates by 10-20%,
and at-fault accidents and wear and tear by 40-50%. It connects to your
vehicle’s on-board computer and uses all the live data it produces to analyse
how efficiently you are driving. It’s similar to how performance is analysed in
Formula 1. Lightfoot turns that data into simple feedback for you – the driver
– so you know when you’re pushing your vehicle too far and can bring it back to
maximum efficiency. Beyond the vehicle, our proprietary gamification platform
engages users via our app, giving our driver community the opportunity to
engage in their performance and to win weekly cash prizes and rewards for
achieving Elite Driver standard. Our solutions are highly differentiated from
the competition which has helped us secure circa 300 of the UK’s largest fleet
customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media to
name a few.
More
recently, we’ve started leveraging our gamification IP to expand our product
offering to beyond drivers. With our new app-only solution we can now
incentivise and reward all sorts of measurable behaviours for our customers,
from physical activity to online order picking. We’ve now given away nearly £1m
in prize money incentivising and rewarding desirable behaviours and are excited
about the value this can bring to our customer and to our growth prospects.
We’re
a fun-loving bunch who are growing at an astonishing rate. We’ve moved into a
brand-new, state-of-the-art office near Exeter in the beautiful Southwest
(which was voted Exeter’s ‘Best Workspace’). We are excited to keep growing the
Lightfoot family with like-minded, passionate individuals who share our values.
- We care deeply.
- We are innovative.
- We deliver excellence.
- We are customer first.
- We are friendly and celebrate
individuality.
Account
Managers are responsible for maintaining long term, trusting relationships with
our customers. The role is to oversee a portfolio of assigned customers,
generate new business from existing clients and actively seek further
opportunities.
Acting
as the lead point of contact for your assigned customers, you will be expected
to answer queries and become a trusted advisor to further improve the customer
experience.
Key duties and responsibilities
- Implement, manage and develop positive
working relationships with multiple customer accounts including
international fleets
- Facilitate regular communication both
remotely (Teams & mobile) and face-to-face
- Manage customers with integrity and
diligence, ensuring that we manage expectations in doing what we say we
will do, when we say we will do it
- Consistently evaluate the value that
Lightfoot is bringing to the customer – look at what other opportunities
there are to demonstrate more value whether financial, operational or
safety related
- Understand the Lightfoot data related to
your customers and help to surface insight, not just replay data
- Assist customers in making best use of
Lightfoot and embedding it in their business including organising training
for managers, drivers and other staff
- Ensure that Lightfoot’s differentiation
is well-understood, especially in terms of Driver Rewards and
Gamification; and help drive initiatives to accentuate this as one of
Lightfoot’s unique attributes
- Be able to communicate effectively with
customers for whom English is not their first language (specifically
French & German for this role)
- Generate sales and revenue among customer
accounts – identify opportunities for growth and upsell of additional
Lightfoot products
- Manage the customer renewal process to
achieve set customer renewal KPIs
- Co-ordinate with other departments in
Lightfoot to facilitate what the customer requires
- Work with the Product Teams to deliver;
and ensure customer expectations are aligned with the specification for
each product
- Work as part of a team to develop and
implement marketing, support and engagement strategies
- Record, update and maintain customer data
on the CRM system which covers off key strategic mapping of the customer
- Work closely with other colleagues who
also have interaction on the same accounts to ensure consistent service to
customers
- Review and respond clearly to customer
queries
- Attend and schedule customer visits,
presentations and site training in the UK & abroad
- You are the Lightfoot representative for
your clients and should always act as the evangelist for our brand with a
specific aim of building our stakeholder reach
- Compliance and assistance with the
requirements of 9001& 27001
Key skills, experience and qualifications
- Fluent in German is essential
- Fluent in French is beneficial
- Experience of running B2B accounts
is essential
- Outstanding customer relations skills
are essential
- Ability to multi-task across and meet
deadlines is essential
- Exceptional oral and written
communication skills is essential
- First-class problem-solving &
analytical skills is essential
- Working knowledge of Microsoft packages
is essential
- Experience in the transport services
sector is desirable
Benefits
- Annual bonus scheme
- 24 days of annual leave (plus bank
holidays)
- End-of-year company closure from 25 Dec
to 01 Jan inclusive (-3 days of annual leave allowance)
- 1 day of birthday leave – an additional
day off to celebrate!
- 1 day to volunteer – an additional day to
give back
- Holiday buy-back scheme – the opportunity
to buy up to an extra week of leave p/annum
- Company sick pay
- Enhanced maternity and paternity leave
- Bravo benefits including:
- cycle-to-work scheme
- financial wellbeing
resources
- gym discounts
- MyMindPal app
- retail discount scheme
- tech benefits
- Simplyhealth Optimise health plan
- Simplyhealth Denplan dental plan
- Group life insurance (death-in-service)
- Company pension
- Long service awards – vouchers &
extra annual leave
- Refer-A-Friend scheme
- Casual dress
- Company social events and activities
- On-site parking
- A personal Lightfoot device
- Hybrid working | Office in Exeter