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NHS 111 Health Advisor - Exeter | Full Time & Weekend Hours Available | Enhanced Rates
Have you ever desired to contribute to an exciting service that really makes a difference to everyone’s lives? This is your chance to train to be a Health Advisor in our 111-contact centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
Benefits you will receive:
- £12.11 per hour - daytime and during training (07:00-23:00);
- £15.05 per hour - contractual night rate (23:00-07:00);
- £15.58 per hour - Red Zone weekend rate (if you work from 18:00 Friday evening - Monday morning 07:00)
- 33 days annual leave, Including bank holidays
- Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
- Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts and an employee assistance programme for you and your family.
- Weekend shifts to help you juggle your other commitments
Training Options:
- Full-Time Monday-Friday (9am-5pm) for 4 weeks
- Part-Time Tuesday, Wednesday & Thursday (6pm-9.30pm) and Saturday-Sunday (9am-5pm) for 6 weeks
We are currently offering (Full-Time or Part-Time) roles between 16-37.5 hours per week to cover our core shifts and assist patients when they most need us. You must be willing and committed to work a mixture of weekdays and weekends. At the moment we are only offering pre-made shift patterns to suit our business needs.
Upcoming training courses:
Monday 16th December - Full Time Course
Saturday 18th January - Part Time Course
Monday 20th January - Full Time Course
What you'll be doing
As part of 111, you will be the first point of contact for members of the public with a 24hour urgent but non-emergency health concern. You will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system.
Your responsibilities will vary which includes following assessment:
- Managing calls from patients and healthcare professionals
- Use computer systems to capture patient information
- Communicate effectively in a healthcare environment with colleagues as well as callers
- If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services
- Transfer calls to our clinical assessment services which is on hand 24/7 to provide expert advice, assessment and support.
- If they have a query about their medication, immediate support from a pharmacist
- Be required to deal with distressing and emergency situations
Once successful in your Interview, we will invite you to the contact centre to listen to live patient calls with one of our Health Advisor coaches. This will give you an opportunity to immerse yourself in the contact centre environment, hear first-hand the type of cases we receive and ask questions of someone already in the role. This will be subject to you signing a confidentiality agreement.
When completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
What you will need:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative we are an award winning provider, with a rating of outstanding with the CQC.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.Please note you must be eligible to work in the UK and over 18 years of age.You could work in a healthcare setting alongside your studies.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
- Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
- A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
Job Types: Full-time, Permanent
Pay: £12.11-£15.58 per hour
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person
